Communications and Training Coordinator – Operational Excellence

The opportunity Do you enjoy coordinating initiatives that make an impact across an entire organization? Do you have a flair for communications and a passion for promoting programs that help people grow? As Operational Excellence Coordinator, you’ll be at the heart of the action. You’ll coordinate Operational Excellence initiatives, promote our programs internally and externally, and support teams through change, working closely with senior leadership and corporate services.

Your day-to-day impact Communications Coordinate the planning and delivery of Operational Excellence internal communications (Teams, SharePoint, newsletters, short videos) in collaboration with the Communications and Marketing team. Write clear, engaging, easy-to-understand content that drives buy-in for new processes, tools and ways of working. Identify and engage the right stakeholders at the right time, and act as a link between teams, leadership and corporate services.

Keep the Operational Excellence activity and communications calendar up to date. Suggest improvements to how we communicate internally, based on team feedback. Help promote UniversiT and the mentorship program externally, with the Talent and Communications and Marketing teams. Training Coordinate the logistics and follow-up of UniversiT and mentorship program activities. Act as the go-to person for our learning management system (LMS): upload and structure learning paths, support users and track registrations.

Keep training and skills development documentation up to date. Produce simple tracking and indicators (participation, satisfaction) to measure the impact of training. Support the development of external partnerships in technical training. Your profile Bachelor’s degree in communications, administration, organizational development or a related field. 3 to 5 years of relevant experience, including 1 to 3 years coordinating communications or programs.

Experience in training, change management or internal communications is an asset. Full proficiency in French and English, both spoken and written.* Good knowledge of Office 365 (Teams, SharePoint, Excel) and comfort with Copilot and AI tools. Knowledge of an LMS and Canva is an asset. Strong writing skills, analytical and synthesis skills, and the ability to simplify information and present recommendations to leadership.

A structured, rigorous approach, influence without authority, a collaborative mindset and a sense of initiative. *Proficiency in English is required to support our activities across Canada and our collaboration with our teams and external partners in other provinces.