Inbound Sales Representative (Sydney) - January 2027 Start

Inbound Sales Representative (Sydney)

About Fresha

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.

Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date.

Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.

We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role Overview

We're looking for an Inbound Sales Representative to join our Commercial team in Sydney, working from our Kent Street office, very close to Town Hall and Wynyard stations.

Unlike our Business Development roles, this isn't a cold-calling or outbound prospecting position. You'll work with inbound leads from salons, spas, barbershops and other beauty and wellness businesses that have already enquired about Fresha and want to understand more about our platform.

Your job is to turn that interest into new Fresha customers. You'll take ownership of inbound opportunities from the first conversation through to close, understanding what each business needs, demonstrating the Fresha platform, handling questions and objections and helping them understand how Fresha can support their business.

We’re hiring now for a January start.

If you’re looking to secure your next role before the year wraps up, this is a great opportunity to get ahead. While many companies slow down hiring over the summer period and pick things back up in February, Fresha is continuing to interview and hire now.

That means you can head into the new year with your next role already secured, ready to join us in January.

What You'll Do

• Convert inbound leads: Quickly engage qualified businesses that have already expressed an interest in Fresha and consistently work towards your conversion and sales targets.
• Understand their business: Run discovery conversations to understand each prospective customer's current setup, challenges, goals and what they're looking for from Fresha.
• Demonstrate Fresha: Deliver engaging product demonstrations that show prospective customers how Fresha works and connect the right products and features to their needs.
• Own the sales cycle: Manage your opportunities from initial inbound enquiry through discovery, demonstration, objection handling, follow-up and close.
• Manage your pipeline: Maintain consistent and timely follow-up across your opportunities, keeping accurate records of conversations, activity and next steps in our CRM.
• Work cross-functionally: Partner with colleagues across Fresha to create a smooth experience for new customers and share feedback that helps us continually improve how we sell.

What We're Looking For

• At least 1 year of sales experience, with evidence of working towards and achieving sales or commercial targets.
• Strong communication skills and the confidence to speak with business owners, understand what they need and clearly explain how a product or service can help them.
• A commercial mindset, with the ability to move beyond answering questions and confidently guide prospective customers towards a decision.
• Strong organisation and follow-up skills, with the ability to manage multiple active opportunities at different stages of the sales process.
• A proactive, resilient and coachable approach, with the drive to improve and perform in a target-led environment.
• Hunger and ambition to build your career in sales. You have to have a "Why". What's yours?
• At Fresha, we value potential as well as experience. If you meet the core requirements of the role but don't match every preferred criterion, we'd still encourage you to apply.

Your Opportunity at Fresha

If you enjoy sales but don't want to spend your day cold calling and building a pipeline from scratch, this role gives you the opportunity to focus on converting businesses that have already shown an interest in Fresha.

You'll still own a sales target and be responsible for closing business, but you'll develop those skills through warm, inbound opportunities where the initial interest is already there.

This role can give you

More time actually selling: Your leads come to Fresha, allowing you to focus your time on understanding their needs, demonstrating the product and converting opportunities rather than cold prospecting.

Full-cycle sales experience: You'll develop across discovery, product demonstrations, objection handling, follow-up, negotiation and closing.

Stronger consultative sales skills: You'll learn how to uncover what matters to different business owners and confidently connect their needs to the right Fresha solutions.

Confidence selling a technology product: You'll become an expert in the Fresha platform and develop your ability to demonstrate and sell a SaaS product to prospective customers.

A strong platform to learn: You'll join a growing Commercial team where you can sharpen your sales approach and learn from people already succeeding across both inbound and outbound sales.

Room to grow: Strong performance can lead to greater responsibility and future opportunities within Fresha's Commercial organisation as the business continues to scale.

If you're looking to build your sales career, develop strong closing and consultative selling skills and work with customers who are already interested in what you're selling, this is an opportunity to do that within a growing global technology business.

Inclusive Workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.