Digital Transformation Lead

PURPOSE

• The Digital Transformation Lead is responsible for leading and enabling business and
• digital transformation initiatives across the Asia Pacific region, working in close
• partnership with business leaders and stakeholders across subsidiaries to drive
• sustainable organizational change and operational improvement.
• The role serves as a senior liaison between business stakeholders, regional functions,
• and ICT technical delivery teams, ensuring that business priorities, transformation
• objectives, and technology capabilities are aligned and translated into practical,
• achievable programs and projects. Working within the Regional Business
• Transformation agenda and Regional AI Strategy, the role converts agreed objectives
• into structured initiatives that improve operational efficiency, modernize business
• processes, enhance employee and customer experience, and support long-term
• business performance.
• As a senior transformation professional, the role provides leadership and guidance
• across the transformation lifecycle, from opportunity identification and business case
• development through implementation, adoption, and benefits realization. The role
• applies knowledge of business process analysis, organizational change management,
• program and project management, stakeholder engagement, continuous improvement,
• and decision-making to ensure transformation initiatives are business-led, properly
• governed, and delivered with measurable outcomes.
• The role is expected to exercise sound judgement, influence senior stakeholders,
• support prioritization and investment decisions, and direct ICT technical
• implementation activities where required to ensure technology delivery supports
• approved business objectives and operational needs.

Responsibilities & Tasks

• Lead the planning, prioritization, and execution of business and digital

transformation initiatives across Asia Pacific subsidiaries in alignment with the

Regional Business Transformation agenda and Regional AI Strategy.

• Partner with business leaders and stakeholders to identify transformation

• opportunities, define desired business outcomes, and establish practical
• initiatives that improve operational performance, efficiency, effectiveness, and
• customer or employee experience.

• Translate strategic objectives into structured program, projects, implementation

roadmaps, success measures, and adoption plans that can be executed by

business, ICT, and partner teams.

• Act as the primary liaison between business stakeholders and ICT technical

• delivery teams to ensure requirements, priorities, decisions, and expected
• outcomes are clearly understood and reflected in solution design and
• implementation.

• Provide direction and guidance to ICT delivery teams, solution teams, and

• project resources to ensure technology implementation, digital platforms,
• automation capabilities, and AI-enabled solutions support approved business
• transformation objectives.

• Work with ICT architecture, applications, data, AI, infrastructure, and security

teams to align technical delivery with business priorities, governance

requirements, security standards, and operational readiness.

• Lead business process analysis and redesign activities to support

standardization, simplification, automation, and digital enablement across

subsidiaries where appropriate.

• Evaluate transformation opportunities, risks, dependencies, and organizational

impacts, and provide recommendations to support informed decision-making by

business and ICT leadership.

• Facilitate transformation governance discussions, stakeholder reviews, and

prioritization forums to support alignment, issue resolution, resource

coordination, and decision-making.

• Lead organizational change management activities, including stakeholder

engagement, communication support, readiness assessment, adoption

planning, and transition to new ways of working.

• Establish and monitor performance indicators, success measures, and benefits

realization plans to confirm that initiatives deliver intended business outcomes

and sustainable value.

• Manage transformation risks, dependencies, and implementation issues,

ensuring timely escalation and appropriate mitigation actions.

• Promote continuous improvement, innovation, and business-led transformation

by encouraging adoption of digital capabilities, process optimization, and

practical AI-enabled ways of working.

• ·Ensure transformation initiatives are executed in accordance with approved

governance frameworks, organizational policies, information security

requirements, technology standards, and compliance obligations.

• Provide regular updates to senior leadership and governance bodies on progress,

outcomes, risks, dependencies, adoption, and benefits realization

Requirements

• Minimum 8–10 years of relevant experience in digital transformation, business

• transformation, program/project management, business process improvement,
• or related fields. Experience working across regional or multi-subsidiary
• environments is preferred.

• Bachelor’s degree in business, Information Technology, Engineering, or a related

discipline.

• Professional certification in project/program management, change

management, process improvement, Agile, or digital transformation.

• Business process analysis, process re-design, and operational improvement

capability.

• Program and project management skills, including planning, prioritization, risk

management, dependency management, and benefits tracking.

• Organizational change management capability, including stakeholder

engagement, readiness planning, adoption support, and communication

coordination.

• Ability to engage, influence, and support decision-making with senior business

and ICT stakeholders.

• Ability to direct and guide technical implementation activities to ensure

technology delivery supports business objectives.

• Good understanding of digital platforms, automation, modern workplace

capabilities, data, analytics, and practical AI-enabled business solutions.

• Strong analytical decision-making skills with ability to assess business value,

risks, operational impact, and implementation feasibility