IT Infrastructure Manager (Perm Hire)

• is a financial services company based in Columbus, Georgia, with approximately $29 billion in assets. They provide commercial and retail banking, investment, and mortgage services to customers.
• Responsible for team management
• and support of Server build / OS support; to include Linux, Micorosoft Server 2008 R2, Server 2012 R2
• ■ Responsible for team management
• and support of Microsoft Exchange, Microsoft Group Policy, Microsoft AD, Enterprise Faxing
• ■ Responsible for team management
• and support of Enterprise Backup Solutions and Enterprise Citrix Enviroment
• ■ Responsible for all aspects of
• people leadership; setting expectations, coaching, counseling, training, developing, evaluating, feedback, hiring,
• discipline and separations. Determines necessary mix of skill set. Manages staffing issues in a constructive and timely manner. Responsible for overall morale of team and promoting cohesive attitude. Establishes staffing/resource plans, determining appropriate
• mix of sourcing opportunities (outsourcing, off shoring).
• Responsible for overall Organizational Effectiveness. Builds expert knowledge in our industry and conveys knowledge to others.
• ■ Responsible for compliance with
• applicable policies and procedures. Participates in setting policies and procedures. Promotes governance and process
• adherence. Establishes and maintains high-quality relationships with all levels across the company and with external partners. Pursues excellence in all aspects of technology solutions.
• ■ Operates within broad goals and
• objectives. Assesses impact and makes strategic decisions.
• Final decision authority for department budget and project
• activities. Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.
• ■ Works with business units to set
• priorities and annual investments. Responsible for all aspects of budget for supported products and services.
• ■ Challenges others to develop as
• leaders while clarifying roles and responsibilities.
• ■ Coordinates communication with
• all areas of the enterprise that impact the scope, budget, risk and resources of the work effort being managed. Execute
• on project activities with activities of business unit(s).
• Coordinates request for changes from original specifications and ensure proper change communication and impact analysis.
• ■ Ensures that projects follow the
• established System Development Life Cycle standards and tailors this methodology to meet the project and audit standards.
• ■ Works closely with the end user,
• business technologists, and others to understand and prioritize business goals and information needs; participate
• in the development of system requirements and design specifications; refine conceptual systems design requirements into the technical design.
• ■ Assists other development staff,
• Project Manager(s) and/or Business Analyst in identifying and prioritizing opportunities for utilizing IT to achieve
• the goals of the enterprise and ensures project dependencies are clearly defined and addressed.
• ■ Anticipates internal clients
• needs and proposes alternative business solutions.
• Continually seeks and capitalizes upon opportunities to increase internal
• client satisfaction and deepen client relationships.
• ■ Manages all aspects of systems
• analysis, design, development, installation, maintenance, and enhancement for mission-critical application systems
• for an assigned business unit/area.
• ■ Resolves customer technical
• problems; develops the technical related responses to Requests for Quotes (RFQ's); address technical product issues, delivering
• and installing new software releases.
• ■ Develops project resourcing
• strategies, allocating budget, staff, tools, and specialized support necessary for cost-effective implementation and training.
• Provides direction and integrate activities with other IT departments; ensure successful implementation and support.
• ■ Manages the day-to-day activities
• of the assigned area. Provides leadership, direction and growth opportunities to members of the department, performing
• those responsibilities in accordance with the Company's policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, disciplining team members and resolving problems.
• ■ Manages the development and
• delivery of training for internal IT and external users to ensure productive use of existing and new systems.
• ■ Each team member is expected to
• be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations
• and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• ■ Performs other related duties as
• required.

Minimum Experience

10 years of IT work experience,

including 5 years managing projects. Experience with projects in multiple technologies and functions; demonstrated experience managing customer relationships.

■ Required Knowledge, Skills, &

Abilities

• Possesses a combination of business, behavioral, and technical leadership skills, the most important being an understanding of the customers' business needs, processes, and functions.
• Experience in supervising support operations for a multi-site environment, budget and expense management, and contract management.
• Proven track record in deploying large scale technology solutions. Significant prior experience interfacing and liaising between business and technical teams to develop strategies, gather requirements, estimate projects and report progress.
• Knowledge of how to leverage business applications for competitive advantage.
• Knowledge of current technologies with experience in leading inter-organization change to increase efficiency by the implementation of technology.
• Knowledge of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management.
• Exceptional verbal and written communication skills.
• Strong conceptual and creative skills.
• Experience managing IT medium to large operating budgets.
• Strong teamwork and interpersonal skills at all levels of management.
• Ability to blend creativity, problem solving, and technical skills for refining existing theories or developing new approaches.
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to communicate needs and schedules to IT and clients.
• Ability to establish and maintain a high level of customer trust and confidence.
• Proficient in MS Excel, MS PowerPoint and MS Word .

Call me directly at 630 473 6464 or send me an email at egrajo@futurewavesystems. com. Talk to you soon :)