Lead Systems Analyst

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities

Specializes in acting as the primary interface between Technology and specific business areas. Identifies and analyzes business needs, conducts requirements gathering, and defines scope and objectives. Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology. Specializes in the evaluation of business problems and potential for automated solutions.

Assists in identifying, evaluating and specification development for systems and procedures that are cost effective and meet requirements.

Executes unit, integration and acceptance testing for systems that meet business needs.

Analyzes business reporting, systems data, and relevant performance data to provide business and IT leaders insights to support decision making

Identifies opportunities for process improvements, systems integration, and technology solutions that address business partner's needs

LEAD: Recognized subject matter expert in sub-function typically obtained through advanced education and work experience.

Responsibilities typically include

• Managing large projects or processes and/or products and systems with limited oversight from management.
• Coaching, reviewing and delegating work to lower-level professionals.
• Facing IT function related problems that are difficult and moderately complex.
• Serving as an expert within own discipline

About you

Qualifications

Required Qualifications

• 6+ years of hands-on Salesforce administration experience in enterprise or complex multi-cloud environments.
• Strong experience administering Salesforce security, user access, profiles, permission sets, roles, sharing, object permissions, field-level security, and access troubleshooting.
• Strong working knowledge of Salesforce configuration, data model management, declarative automation, Flow Builder, validation rules, page layouts, Lightning App Builder, reports, dashboards, and standard platform capabilities.
• Experience supporting production Salesforce environments, including incident intake, service requests, defect triage, data corrections, release validation, and user support.
• Experience with data quality management, duplicate management, import/export tools, reporting, audit support, and operational controls.
• Applied experience or strong readiness to use Salesforce AI capabilities such as Agentforce, Agentforce Vibes, Prompt Builder, Einstein/AI features, AI-assisted configuration, prompt-driven workflows, or comparable enterprise AI tools.
• Ability to use AI responsibly as an administration and productivity accelerator while validating outputs for data privacy, security, accuracy, business context, governance, and alignment to Gallagher standards.
• Ability to partner effectively with business stakeholders, developers, architects, QA, DevOps, and support teams to deliver reliable Salesforce capabilities.
• Strong analytical, troubleshooting, documentation, and communication skills with the ability to explain platform concepts clearly to technical and non-technical audiences.
• Excellent written and verbal communication skills with the ability to work effectively across India, U.S., and global teams.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)