Client Services Manager - Carrier Practice

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Manage a diverse book of 25+ clients across multiple industries, serving as a trusted advisor and primary point of contact while delivering exceptional service, building strong relationships, and driving successful client outcomes. Utilize analytics, project management, and problem-solving skills to identify trends, lead client meetings, support renewals, and collaborate with internal teams to develop effective solutions that meet clients' evolving needs.

How you'll make an impact

• May manage 25+ routine/moderately complex clients.
• Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients.
• Primarily focused on delivering exceptional service to all clients within book.
• Solves common issues, identifies client concerns/opportunities and drives solutions with limited guidance.
• Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common client service (e.g., banking, reports, etc.) providing leverage to his/her manager.
• Develops client trust and confidence.
• Renews own accounts of low to moderate complexity with limited assistance.
• Organizes and leads effective group meetings on behalf of client (claims reviews)
• Perceived as critical link between client, management and claims operations.
• Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics.
• Obtains data through internal tools and manipulates to identify trends and meaningful information for clients.
• Executes and presents analysis results proficiently.
• Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed. Stays current on company and industry developments.
• Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed. Stays current on company and industry developments.

About You

Required: Bachelor's degree and 3 years related experience. Insurance license required. Solid understanding of risk, insurance, and claims. Often travels for client needs (e.g., claim reviews, stewardship discussions).

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)