Deputy Manager - Operations Management

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP Will be reporting to the Process Manager.

How you'll make an impact

Responsibilities

• This position will require an individual who has a previous and demonstrated ability of success in - Proven people management skills - Service delivery
• The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.
• This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
• This position will require the ability to motivate, instill accountability and achieve results.  This position will require monitoring the effectiveness of a team of Process Associates.
• This position will require the ability to prepare MIS reports.
• This position will require the ability to interact with Customers and manage their queries.
• This position will require providing day-to-day coordination on the activities of the team.
• This position will require attending and responding to written/electronic correspondence.

About you

Qualifications

Candidate should have been in a Assistant manager /Team leader role, on papers for at least 2 years.

Should have exposure to handling 15-20 FTEs.

Should be only from an international non voice background. Specifications (Skill set).

Graduate/Post Graduate (Preferably Commerce).

Good academic record (50% or above).

Excellent communication skills (Verbal and Written).

Strong analytical skills.

Minimum 4 years of post qualification experience in BPO/KPO industry.

Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)