Operations Executive

• Experience: 3+ Years
• Location: Gulberg 3, Lahore
• Work Mode: On-site | Full-time

About the Role

We are looking for a Head of Operations to manage studio operations across delivery, people and culture, finance, workplace, project management and leadershipsupport. You will establish efficient processes and SOPs, ensure smooth day-to-day operations, and build a team to take over these functions as the studio grows. The ideal candidate has 3+ years of relevant experience in a tech, software, or gaming company, with strong organisational, communication, and problem-solving skills.

What You Will Do

• Studio operating rhythm
• Run the studio calendar: OKR cycles, leadership meetings, and reviews
• Own the SOP library and run monthly compliance audits
• Make sure the weekly executive report lands on time and complete
• Delivery operations
• Own the studio-wide Agile process and sprint calendar across game teams
• Run the release calendar so every build delivery has a date, an owner, and a go-live checklist
• Track sprint health and raise risks early, with options
• People and culture
• Own onboarding, probation, exits, attendance, and performance processes
• Set up buddies and structured onboarding so new joiners feel part of the team from day one
• Run regular pulse checks and feedback channels, and act on what the team raises
• Spot morale and retention risks early and work with leads to fix them
• Plan team events, launch and milestone celebrations, and studio-wide gatherings
• Set up recognition for great work and for living the studio's values
• Keep internal communication clear: updates, wins, and changes shared on time
• Finance operations
• Audit the monthly finance reports from Game District's finance team and resolve any gaps
• Maintain and improve the studio's finance reporting tools and dashboards
• Prepare monthly finance summaries for the Studio Head
• Track reimbursements, vendors, and subscriptions

Workplace

• Own the workspace environment and keep improving its layout, comfort, and feel
• Run regular in-office activities that make the studio a place people want to be
• Manage furniture, equipment, assets, and stationery
• Make sure every new joiner is fully set up on day one
• Studio Head support and group liaison
• Manage the Studio Head's calendar, meeting prep, and follow-ups, and track leadership commitments to closure
• Act as the main contact with Game District's shared HR, Finance, Recruitment, and Admin teams, keeping studio work moving through them on time
• Building the operations team
• Document each area as an SOP while you run it
• Hire, train, and hand over once each pipeline is stable

What Success Looks Like

• The operating, sprint, and release calendars run on time without the Studio Head chasing them
• Every core process (onboarding, reimbursements, finance review, events) has a written SOP in active use
• Game District's monthly finance reports are audited, and a summary reaches the Studio Head on a fixed date
• New joiners are fully set up and onboarded within their first week
• Team engagement is tracked through regular pulse checks and is trending up
• Your first internal operations hire is made, with a clean handover of their area

What You Bring

• Must have
• 3+ years of experience in operations, admin, HR, or project management
• Experience in a tech, software, or games company
• Comfort handling HR, finance reporting, and admin work hands-on
• Organised, proactive, and firm on follow-ups
• Strong English communication, written and spoken
• Nice to have
• Games industry experience
• Agile / Scrum experience across multiple teams
• Experience working with a parent company or shared services team
• Experience setting up SOPs or an operations function from scratch