Location: Cincinnati
Job Description Summary
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in support of Avionics & Electric Power & Propulsion. You will represent the customer across the end-to-end repair lifecycle, from customer request, quotation and induction through repair execution, materials and shipment to invoicing. You will lead a portfolio of ERP and enterprise applications, together with Product Owners and technical teams, to deliver measurable improvements in turnaround time, cost, quality and customer experience.
You will be accountable for all aspects (strategy, roadmap, planning, delivery and support) of the end-to-end digital lifecycle of the Service & Repair and aftermarket product portfolio, and you will directly affect the organization's ability to meet its service, repair turnaround time, quality and cost objectives. You will have significant autonomy, and you will need a high level of strategic and operational judgment to balance competing business priorities and deliver results.
Roles and Responsibilities
Product vision & strategy Set the vision, strategy and roadmap for the Service & Repair and Aftermarket product portfolio, aligned with Avionics & Electric Power & Propulsion Aftermarket business priorities.
End-to-end ownership Act as the technical IT owner for the full repair lifecycle: quotation, repair order induction, inspection and repair execution, materials and spare parts, shipment, invoicing and warranty.
Business partnership Partner with Aftermarket, Repair shops, Supply Chain, and Finance leaders to understand business problems, align IT investments and turn business outcomes into an enterprise-wide product roadmap.
Portfolio leadership Coordinate a portfolio of 10+ products that make up the aftermarket application suite, including ERP Oracle modules such as Service/Depot Repair, Order Management, Inventory and Procurement, plus integrated shop-floor, MRO and customer-facing applications.
Simplify & modernize Standardize and simplify the Service & Repair process across sites and D&S ERP Oracle instances, eliminate technical debt and customizations, and drive cost-out and modernization initiatives, including cloud and ERP transformation.
Data-driven decisions Define and track product KPIs (repair turnaround time, on-time delivery, quote cycle time, system availability, customer satisfaction) and use them to prioritize the roadmap and demonstrate value.
Delivery & risk Manage risks, scope changes, dependencies and non-standard events across multiple interdependent programs, and provide clear status reporting and communication to senior leadership.
Executive influence Influence executive-band stakeholders and shape strategy, resource allocation and policy for the area of responsibility.
Compliance by design Ensure solutions meet Aerospace quality, regulatory and compliance requirements, including traceability, airworthiness release documentation, export control, cybersecurity (CMMC, UK Cyber Essentials, etc.) and SOX.
Culture Build a culture of customer focus, Lean continuous improvement and high performance that drives innovation; navigate ambiguity and prioritize conflicting demands.
Additional Locations: Grand Rapids MI US 1, Remote
Job description provided by GE Aerospace.
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