Sr Software Engineer

Location: IND19-01-Bengaluru-EPIP 122 (Phase II)

Job Description Summary

As a Senior Engineer, you will investigate complex issues affecting deployed healthcare products, determine root causes, and drive lasting technical resolutions. You will apply your knowledge of healthcare standards, product workflows, and software troubleshooting to help customers and regional teams restore service and prevent recurring issues.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Key responsibilities

• Own complex install-base investigations from initial triage through root-cause analysis, resolution, and follow-up.
• Troubleshoot product, software, integration, and deployment issues using logs, metrics, diagnostic tools, and customer-provided evidence.
• Apply knowledge of healthcare interoperability standards and workflows, including DICOM, PACS, HL7, and IHE.
• Collaborate with customers, Regional L2/L3 teams, Field Service, Product Management, and Engineering to diagnose and resolve issues.
• Identify recurring field issues and recommend code, configuration, or procedural changes to prevent recurrence.
• Contribute code fixes, diagnostic scripts, automation, and troubleshooting tools where appropriate.
• Support technical readiness and issue resolution for product upgrades, migrations, and deployment changes.
• Create and maintain troubleshooting guides, technical documentation, and knowledge-base content.
• Share technical findings and product knowledge with colleagues and cross-functional teams.