Lead Customs Specialist 1 - Customs Operations

Location: Waukesha

Job Description Summary

We are seeking a detail-oriented, execution-focused professional to join the U.S. & Canada Customs Operations team. The successful candidate will drive cross-functional initiatives that improve import processes, optimize operational performance, expand Global Trade Management (GTM) capabilities, and ensure compliance with customs and regulatory requirements.

As a Lead Customs Specialist, you will be responsible for processes and procedures related to the movement and shipment of GE HealthCare goods across borders. This role is accountable for planning and executing departmental operations and leading professional activities within the customs and trade compliance discipline. The position operates with autonomy, independently managing priorities, driving process improvements, and making sound operational decisions within established policies and regulatory requirements but guided by a review of end results.

The role provides flexibility to modify procedures and practices to enhance efficiency and effectiveness, while ensuring results meet quality, compliance, timeliness, and operational performance standards.

Responsibilities

• Develop and execute U.S. and Canada customs operations strategies that ensure compliance, operational excellence, cost optimization, and business continuity.
• Lead and develop a high-performing customs operations team through effective coaching and talent development.
• Provide technical leadership and subject matter expertise on customs regulations, import processes, and trade compliance requirements.
• Drive continuous improvement initiatives to enhance compliance, service levels, productivity, visibility, and operational efficiency.
• Leverage KPIs, analytics, and performance metrics to support data-driven decision-making and operational governance.
• Partner with IT and business stakeholders to implement Global Trade Management (GTM) and ERP system enhancements, automation solutions, and technology-driven process improvements.
• Establish/Manage broker governance programs, including performance measurement, escalation management, corrective actions, and service improvement plans.
• Collaborate cross-functionally with Logistics, Sourcing, Regulatory, Product Compliance, Planning, Finance, and external service providers to optimize import processes and reduce clearance delays.
• Lead shipment exception management and critical issue resolution to minimize supply chain disruptions and customer impact.
• Develop reporting tools, dashboards, and operational insights that improve transparency, accountability, and performance management.
• Lead root cause analysis and corrective action initiatives to standardize processes, mitigate compliance risk, and improve operational outcomes.
• Apply technical expertise, analytical thinking, and sound judgment to resolve complex customs and supply chain challenges while balancing compliance, operational, and business objectives.
• Serve as a trusted advisor and resource for stakeholders and team members, leading projects and driving consensus on customs and trade compliance matters.
• Additional Locations: Remote