Clinical Delivery Leader, CMU Outcomes

Location: Remote

Job Description Summary

The Clinical Delivery Leader leads the clinical strategy and execution of complex customer engagements, translating clinical workflows and customer priorities into successful implementation, adoption, optimization, and outcomes. The CDL serves as a trusted customer partner and cross-functional leader, proactively managing risks, aligning stakeholders, and guiding customers from clinical discovery through go-live and ongoing optimization.

Responsible for providing consulting services to a client and to help achieve business objective. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline.

Essential Responsibilities

• Acts as the Clinical lead on all projects partnering with our vendors and customers to successfully deploy a customized digital product.
• Consults with clients that range in scope and complexity from regional to national centers of excellence to develop digital software initiatives that improve patient safety and meet strict regulatory standards.
• Owns the post-sale deployment process from a clinical standpoint – from clinical workflow design, testing, training, and implementation to full adoption.
• Customizes training program and follow all compliance guidelines in providing training.
• Customizes test plans and conducts end to end testing of the designed digital solution.
• Partners with project managers and able to manage fluctuating timelines.
• Partners with hospital leaders to establish baseline metrics pre-implementation to demonstrate Solutions effectiveness post Go Live.
• Partners with the Customer Success Team to develop data driven clinical recommendations post implementation.
• Serves as an effective clinical advisor.
• Communicates professionally and effectively with team members and all other stakeholders.