T2 Monitoring & Diagnostic Insights Engineer - Operability

Location: Greenville

Job Description Summary

As a Tier 2 Insights Engineer, you will serve as an experienced technical contributor responsible for resolving complex diagnostic challenges, supporting proactive fleet monitoring, and helping customers improve asset reliability and availability across the Americas region.

In this role, you will apply advanced technical knowledge, engineering judgment, and diagnostic expertise to investigate non-routine equipment behavior, identify underlying causes, and develop actionable recommendations. Working closely with frontline monitoring engineers, Customer Service Engineering, Regional Services, and technical specialists, you will play a critical role in converting operational data into meaningful customer outcomes.

You will serve as a key escalation resource within the Monitoring & Diagnostics organization, supporting the resolution of technically challenging issues while helping build technical capability across the broader team through coaching, collaboration, and knowledge sharing.

Roles and Responsibilities

• Monitor fleet performance, investigate equipment behavior, and develop actionable recommendations that improve customer reliability, availability, and operational outcomes.
• Apply engineering judgment and diagnostic methodologies to resolve complex technical issues and support proactive risk identification across the Americas fleet.
• Serve as a technical resource for monitoring engineers, sharing expertise, coaching diagnostic approaches, and strengthening team capability.
• Partner with Customer Service Engineering, Regional Services, Product Service Engineering, and other technical teams to support customer responsiveness and recommendation closure.
• Contribute to Lean, Daily Management, and continuous improvement initiatives that improve monitoring effectiveness, technical quality, and operational performance.
• Support the development and adoption of diagnostic tools, standard work, knowledge management practices, and best practices.

Required Qualifications

• Bachelor's Degree in Engineering, Physics, Computer Science, or another technical discipline.
• 3+ years of experience in power generation, monitoring and diagnostics, reliability engineering, field engineering, or a related technical environment.
• Additional Locations: Atlanta