Location: Powai, Mumbai, MH
COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
JOB OVERVIEW
This role would lead strategic and tactical initiatives related to continuous improvement and service excellence for the Global Shared services (GSS) team spread across geographies/locations. This role would own the setup of service excellence metrics, driving CI culture using innovative techniques, deployment of Lean methodologies and build process improvement capabilities within the GSS team by conducting training and facilitation sessions.
This role would enable leadership to implement site-wide CI initiatives, setting up and rolling out new frameworks, approaches and providing inputs on thought leadership.
JOB ACCOUNTABILITIES
Support GSS extended leadership team in executing the service excellence strategy and framework
Assist with prioritization of process improvement opportunities and ensuring clear ownership and delivery of improvements
Collaborate with global stakeholders for implementing initiatives that drive value
Deep dive into current business practices and processes to identify improvement opportunities
Lead/drive improvement initiatives such as facilitating/conducting Value Stream Mapping (VSM) sessions, present and future state process design, improvement of key metrices
Read and interpret SAP Signavio process-mining outputs like process discovery, variant analysis, bottleneck and rework identification, conformance checks, throughput and cycle-time views to baseline current state, validate VSM findings with system evidence, and size opportunities
Build, structure and maintain end-to-end process models in SAP Signavio Process Manager (BPMN 2.0), including current-state and future-state models, process hierarchy and levelling, naming and modelling conventions, and linkage of models to KPIs, controls and process owners
Train employees on CI fundamentals & methods to identify and implement process improvement initiatives
Coach process owners and teams on reading Signavio process models so they are self-dependant on process mapping and insight is interpreted and acted on without dependence on the CI team
Work collaboratively with global teams to develop and implement ideas that drive business value
Lead Lean initiatives to eliminate waste, standardize processes/practices, develop action plans to achieve service excellence and customer satisfaction
Help teams in setting up and standardize operational, service owner and business outcome metrics
Ensure improved and standardized processes are reflected as governed, published Signavio models that serve as the single source of truth for the process
Track, validate & report cost savings post implementation of improvement initiatives, implement site-wide CI initiatives, setting up and rolling out new frameworks
Use Signavio process-mining views to evidence baseline versus post-implementation performance and confirm improvements are sustained
MINIMUM QUALIFICATION
- Minimum Degree Requirements: Bachelors
- Minimum years of related experience required: 8
- Minimum relevant SAP Signavio experience required: 2 years, gained alongside a core continuous improvement or process excellence role
- Required Professional Certifications: Lean Six Sigma Black Belt from a reputed institute like ASQ, ISI etc.
PREFERRED QUALIFICATION
- Preferred Degree Requirements: Masters
- Preferred Major Area of Study: Shared Service Operations / Quantitative Background
- Preferred Professional Certifications: Lean Practitioner certification, SAP Signavio certification (Process Manager / Process Intelligence)
- Preferred years of related experience: 10
SPECIFIC SKILLS NEEDED
Technical Skills
Proficiency in MS Excel, Word, PowerPoint, Visio and Minitab
Soft Skills
Good Verbal & Written Communication
- Analytical thinking
- Interpersonal skills – ability to communicate effectively across all levels & in a multi-culture environment
- Ability to influence
- Problem-solving mindset
- Fast decision making
- Ability to prioritize & manage time
ADDITIONAL REQUIREMENTS
Certified on and hands-on with continuous improvement tools, including deploying Lean methodology, conducting VSMs for medium to large projects/initiatives, change management, knowledgeable of best-in-class industry benchmarks for service performance management
Demonstrated experience in Project Management (Medium and Large projects)
Able to connect process-mining evidence to Lean problem solving — using data to confirm or challenge what a VSM or Gemba walk suggests
Individual Contributor role
ELIGIBILITY
Applicants must meet minimum age qualifications in the country in which the job is located.
Job description provided by General Mills.
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