Sr. Innovation Business Analyst

SENIOR INNOVATION BUSINESS ANALYST

LOCATION: REMOTE, U.S.

Annual Compensation: $71,000-$100,000K (DOE)

The Senior Innovation Business Analyst is responsible for supporting the successful implementation, testing, deployment, and ongoing support of integrations between the Transport.net platform and customer, partner, and third-party systems.

This role serves as the primary liaison between customers, vendors, implementation teams, Product Management, Engineering, and Operations to ensure integration solutions meet business and operational requirements. The ideal candidate combines strong business analysis, implementation, and stakeholder management skills with experience supporting complex interoperability initiatives.

Responsibilities

Requirements & Solution Design

• Gather and document business, operational, and interface requirements.
• Analyze customer workflows and integration use cases.
• Translate business requirements into functional specifications and integration requirements.
• Collaborate with Product Management and Engineering to define integration solutions.

Implementation & Delivery

• Lead implementation activities for customer and partner integrations.
• Coordinate deployment activities with customers, vendors, and internal teams.
• Manage implementation timelines, milestones, risks, and dependencies.
• Support customer onboarding and adoption efforts.

Testing & Validation

• Develop and execute testing and validation plans.
• Coordinate testing with customers, vendors, and internal stakeholders.
• Support user acceptance testing and production readiness reviews.
• Validate integration functionality against documented requirements.

Customer & Partner Engagement

• Serve as a primary point of contact during integration projects.
• Build relationships with customers, vendors, and implementation stakeholders.
• Facilitate project meetings, status reviews, demonstrations, and issue resolution.
• Support training and knowledge transfer activities.

Operational Support

• Troubleshoot integration issues and support problem resolution.
• Maintain integration documentation and implementation standards.
• Support upgrades, maintenance activities, and production deployments.
• Leverage automation and AI-enabled tools to improve implementation efficiency and delivery quality.

Qualifications:Education & Industry Experience

Required

• Bachelor's degree or equivalent combination of education and professional experience.
• 5+ years of experience in systems integration, implementation, business analysis, or technology delivery roles.
• Experience gathering requirements and supporting customer-facing technology implementations.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience managing multiple projects and priorities simultaneously.

Preferred

• Experience with HL7, APIs, EHR systems, CAD platforms, transport management systems, or interoperability solutions.
• Experience with healthcare, medical transportation, public safety, logistics, or SaaS platforms.
• Familiarity with JSON, XML, SQL, data mapping, and integration technologies.
• Experience supporting customer onboarding and implementation initiatives.

Application Deadline: November 12, 2026.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

• Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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