Systems Administrator

Hybrid | based in Tokyo

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About the job

Join a modern enterprise IT environment where you’ll have the opportunity to work across multiple platforms and technologies. In this role, you’ll combine hands-on technical problem solving with

system improvements, technology projects and AI/Copilot adoption, helping create a secure, reliable and productive technology experience for employees in Japan and the wider region. You will have a passion for customer experience and be a continuous improvement champion, actively influencing process improvement.

As a Systems Administrator, you will

• Monitor and support IT systems, endpoints and services to ensure reliable day-to-day operations.
• Manage user accounts, access, onboarding and offboarding.
• Support Windows 11, Microsoft 365, Entra ID, Intune and mobile devices.
• Troubleshoot hardware, software, network and performance issues.
• Manage software deployment, patching, upgrades and device lifecycle activities.
• Support collaboration technologies including Teams, Teams Rooms, SharePoint and OneDrive.
• Contribute to system testing, documentation, user training and technology projects.
• Identify opportunities to improve IT services and the overall employee technology experience.
• Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.
• Required qualifications
• 3+ years of experience in Systems Administration, IT Operations, Enterprise IT Support or a similar role.
• Strong communication skills; full professional proficiency in Japanese and business-level English, written and spoken.
• Hands-on experience with Windows, Microsoft 365, Entra ID and Intune.
• Strong troubleshooting skills across end-user devices, applications and IT systems.
• Understanding of ITSM/ITIL practices, such as Incident, Request, Change and Asset Management.
• Experience providing technical guidance, knowledge sharing, and coaching to other IT support staff.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent industry experience.
• Technical capabilities in mobility, collaboration & communications, account & identity management, endpoint management, infrastructure & storage, IT asset management, security & compliance.

Benefits highlights

Cafeteria‑style benefits plan with annual points allocation

7‑hour standard workday

Flexible working hours plus a Work@Anywhere policy

Long‑term, employment‑oriented retirement benefits, including an optional Defined Contribution Pension Plan

Company‑supported clubs & communities (sports, theatre, international groups, and more)

In‑office perks — free massage chairs and complimentary drinks

Training & development programs, including English language learning

Extra time off — vacation leave, birthday leave, and paid annual leave

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected].

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