Claims Trainer II

JOB RESPONSIBILITIES AND DUTIES

The Claims Trainer is responsible for developing, coordinating, and delivering training programs for new and existing claims employees. This position ensures that claims adjusters and appraisers understand company procedures, insurance regulations, claims-handling practices, customer service expectations, and compliance requirements.

• New Hire Training and Onboarding

• ·Review resumes and applications to identify qualified candidates for claims trainee and adjuster positions.
• ·Screen and select potential candidates for interviews.
• ·Coordinate with Human Resources, IT, and management to ensure new hires have the necessary tools and system access.
• ·Request credentials for new hires across all vendors.

• Claims Handling and Technical Training

• ·Conduct training for newly hired adjusters in Dallas and assist in the Baton Rouge branch.
• ·Introduce employees to GoAuto’s claims procedures, systems, and company expectations.
• ·Train employees on claim investigations, coverage verification, liability determinations, and payment procedures.
• ·Explain insurance policy coverages, exclusions, deductibles, and applicable limits.
• ·Train newly hired and existing appraisers on GoAuto Insurance’s appraisal process, guidelines, and expectations.

• Training Materials

·Help update current training manuals, presentations, modules, reference guides, and job aids.

• State Regulations, Quality Assurance, and Compliance

• ·Educate adjusters on state-specific insurance laws and claims regulations.
• ·Provide training on claims-handling requirements for states in which GoAuto operates.
• ·Review and audit claim files to identify training opportunities.
• ·Develop targeted training to address documentation, investigation, and compliance deficiencies.

• Collaboration with Claims Management

• ·Work closely with claims supervisors and managers to identify training needs.
• ·Support claims operations by providing guidance on procedures and best practices.
• ·Help standardize claims-handling practices across departments and locations.

• Assist Material Damage Unit

• ·Audit appraisers’ estimates to ensure accuracy and adherence to process.
• ·Conduct ride-alongs to assist with training and compliance.
• ·Help lead meetings with CCC on products and implementation of new product rollouts.
• ·Assist the total loss team with audits and issues involving valuations and vehicle settlements.
• ·Help build and review all Material Damage reports.

• Assist with CAT Management

• ·Assist with setting up catastrophe (CAT) training.
• ·Manage CAT reporting.
• ·Assist in dispatching and running CAT locations.