Technical Support Specialist-UK

Location: Farnborough, United Kingdom

TechnicalSupportSpecialist,UK

Helpkeepaircraft,crews,andpassengersconnectedbydeliveringexperttechnicalsupportacrosstheworld'sleadingaviationconnectivitynetworks.

At Gogo, we'retransforminghowpeopleconnectinthesky.Asconnectivitybecomesincreasinglycriticaltobusinessaviation,ourTechnicalSupportteamplaysavitalroleinensuringcustomersreceivetheexpertiseandsupporttheyneedtostayconnectedwherevertheyfly.

AsourTechnicalSupportSpecialist,UK, you'll provide technical support and troubleshooting for Gogo's inflight connectivity solutions, supporting customers, OEMs, and partnersacrossavarietyofsatellite,air-to-ground,andcommunicationnetworks.You'llworkcloselywithcustomers,engineering,product,andnetworkpartnerstoresolveissues,improveservicereliability,anddeliverabest-in-classcustomerexperience.

Ifyou'resomeonewhoenjoyssolvingcomplextechnicalproblems,thrivesinacustomer-focusedenvironment,andcanconfidentlynavigatebothtechnologyandrelationships,we'dlovetomeetyou.

WhatYou'llDo

• ProvideremoteandonsitetechnicalsupporttoOEMsandcustomersforavionicssystemconfigurations,troubleshooting,andissueresolution
• DelivertechnicalguidanceandsupportacrossGogo'sconnectivityproductsandservices,includingflightdeckandcabincommunicationsystems
• SupportcustomersandOEMsintheuseofsatelliteconnectivitynetworks,associatedhardware,andservicecompatibilityrequirements
• Partnerwithsatellitenetworkoperatorsandinternalteamstoinvestigatecustomerissues,identifytrends,anddrivetimelyresolutions
• Monitornetworkperformanceandproactivelyidentifyopportunitiestoimproveservicereliabilityandcustomerexperience
• Assistwithproductdevelopmentandqualityassuranceactivities,includingsoftwareregressiontesting,analysis,anddefectinvestigation
• Collaboratewithproductmanagers,engineers,anddeveloperstoisolate,troubleshoot,andresolvetechnicalissues
• Build,configure,andtesthardwaresolutionswithinGogo'stestlabenvironmenttosupportnewproductsandcustomerdeployments

WhatYou'llBring

Bachelor's DegreeinaSTEMdisciplineorequivalentpracticalexperience

1-2yearsofexperienceintechnicalsupport,customersupport,orarelatedfield

• Experiencetroubleshootinghardware,software,andnetwork-relatedissuesinacustomer-facingenvironment
• KnowledgeofIP-basednetworkingtechnologies,includingroutersandswitchessuchasCisco
• Understandingofsatellitecommunicationsandconnectivitynetworks,includingIridium,Viasat/Inmarsat,air-to-groundtechnologies,orsimilarsystems
• Abilitytosupportcustomersduringoccasionaloff-hoursandweekendcoverageasrequired
• MustbelocatedwithinacommutabledistanceofFarnborough,UKandbeauthorizedtoworkandresideintheUnitedKingdom

EvenBetterIfYouHave

Youdon'tneedtocheckeveryboxbelow.Ifyoubringexperienceinsomeoftheseareas,we'despeciallyliketohearfromyou:

Businessaviationindustryexperienceandknowledgeofaircraftcommunicationssystems,includingSATCOM,VHF,andDatalinktechnologies

Familiaritywithflightdeckandcabinconnectivitysystems

Experienceworkingwithinternationalcustomers,teams,orpartnersacrossmultipleregions

Knowledgeofcustomerrelationshipmanagement(CRM)platformsandcustomersupporttools

ProficiencywithMicrosoftOfficeSuiteandotherbusinessapplications

Multi-lingualcommunicationskills

• Experiencesupportingtelecommunications,aerospace,aviation,orconnectivity-relatedtechnologies
• Abilitytoworkindependentlywhilealsocontributingeffectivelywithinacollaborativeteamenvironment
• Stronganalytical,troubleshooting,andproblem-solvingskillswiththeabilitytomakesounddecisionsunderpressure
• Excellentcustomerservice,communication,organizational,andtimemanagementskills
• WhyGogo?
• AtGogo,we'retransforminghowpeopleconnectinthesky.
• Our teamsbuildandsupporttechnologythatpowersconnectivityaboardbusinessaircraftaroundtheworld.Thatmeanstheworkyoudoherehasadestinationbeyondascreen,spreadsheet,ormeeting;itbecomespartofanexperiencehappeningthousandsoffeetabovetheground.
• You'llworkalongsidepeoplewhoknowtheircraft,challengeideas,solvedifficultproblems,andcareaboutbuildingwhatcomesnext.
• Readytohelpshapethefutureofconnectedaviation?Comeaboard.

Base Pay

Based on experience and responsibilities.

Target Annual Short-Term Incentive

Bonus Plan at 5% (% of Annualized Base Pay)

Eligible for Incentive Stock Program

Yes

Benefits

Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information atwww.gogoair.com/careers.

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Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.