Provide high-touch technical guidance, troubleshooting, and documentation to ensure seamless partner integrations within defined Service-level agreement (SLAs). Gather operational feedback to advocate for product enhancements, bug fixes, and feature improvements with Product and Engineering teams. Work with Product and Partner Operations Managers to define, prioritize, and launch new features and internal tools. Develop technical documentation and developer tools to streamline onboarding, improve product serviceability, and scale operations. Perform implementation reviews and analyze partner data to identify, drive, and maximize growth opportunities using Google technologies.
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