Lead the evolution of globally distributed vendor networks and offshore delivery centers into high-velocity, automated support engines. Partner with internal Google Cloud Engineering, QA, and Support teams to co-create and embed agentic AI modules, including AI-Assisted Case Review, Autonomous Support Agents, and RAG-grounded diagnostic tools. Design and implement next-generation governance and quality frameworks, shifting from "managing to a contract" to consultative, outcome-based performance metrics.
Act as a strategic leader and technical advisor for vendor strategy, addressing execution gaps and increasing partnership maturity. Drive outcomes focus on operational efficiency, tokenization, automation realized through Gemini Enterprise, and measurable business impact.
Job description provided by Google.
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