Lead a team of Support Engineers who deliver technical support across our AI Infrastructure products, focusing on managing customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure. Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their long term success.
Develop the vision, goals, priorities and work alongside the team to accomplish them. Ensure high-quality customer experience and ongoing technical skill development. Partner with product management and engineering to translate customer needs into a better overall product. Recognize trends in customer feedback and escalate issues within Google. Be available for non-standard work hours or shifts which may include weekends as needed.
Job description provided by Google.
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