Support critical, complex time sensitive pre-business activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other agreement documents. Assist with gathering information for customer onboarding requirements, working with business and consultants to resolve pricing/scoping issues, and liaising with customers and partners in discussions. Work within a case management system, ensure requests are progressing and regular timely updates are made.
Drive end to end resolution, including engaging with other departments as required. Create and drive to completion solutions to address non-standard customer situations and document approaches for re-use. Assist with governance related activities that help the consulting organization become more efficient. Identify process or system improvements. Work with management and other teams to implement and/or document recommended changes.
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