Manage, mentor, and foster the professional growth of a multi-disciplinary team of UX researchers. Define and drive the multi-year user research roadmap for Cases Platform, aligning studies directly with product and engineering planning cycles. Partner with Product Management, Engineering, and UX Design leadership to shape the strategic direction of AI-assisted support workflows. Oversee end-to-end research programs combining exploratory user interviews, usability testing, survey metrics, and behavioral log analysis. Translate user behavioral findings into clear product requirements, usability frameworks, and executive share-outs to inform strategic decisions.
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