Serve as the technical lead, establishing code standards, architectural best practices, and benchmarks to elevate development excellence across the team. Partner with sales and tech leadership to define requirements for high-value opportunities, deploying specialized experts (agentic systems in customer experience) to key accounts. Lead technical hiring for Applied AI Agent Development, evaluating AI Agent expertise, systems development, and coding skills to build an exceptional development team.
Identify skill gaps in emerging tech (MCP, tool-calling, and foundation models), ensuring the team maintains subject matter expertise in an evolving AI stack. Collaborate with product and development to resolve blockers and translate field insights into roadmaps while building internal tools to drive organizational efficiency.
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