Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum. Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps.
Lead quarterly business reviews and executive sessions to better understand business and technical needs. Plan for customer events and launches, partner with Support, Engineering, and Site Reliability Engineering teams to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution. Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.
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