Provide operational excellence across UX teams, while building strong collaborative relationships with appropriate stakeholders across program work. Develop a plan to assess continuous improvement opportunities for UX programs and processes. Decide on the method to collect data, analyze the data for insights, propose improvements and test them with stakeholders. Provide input to defining metrics that drive a culture of user-centered development and demonstrate UX impact based on program needs, and facilitate alignment within UX.
Execute plans to establish baselines, track and report on UX metrics. Scale, prioritize and independently execute project plans end-to-end, thinking about how to optimize resourcing, time, and funding investment.
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