Manage and resolve Enterprise customer billing problems through effective diagnosis, analysis, and troubleshooting. Act as a consultant and subject matter expert for customers and internal stakeholders in sales, account management, and customer organizations. Work closely with product and developing teams to improve our products. Understand customer issues and advocate for their needs with cross-functional teams like Product Management and Software Developers.
Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future issues quickly.
Job description provided by Google.
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