Monitor performance metrics and share key market performance insights with Google sales leadership. Consult on vendor-led business reviews, ensuring performance diagnoses, mitigation plans, and follow up to deliver results, including sharing best practices and involving business leadership or vendor strategy operations as needed. Ensure vendor service quality against Service Level Agreements (SLA) and key performance indicators (KPIs) by conducting regular call audits, calibration sessions, and quality reviews, sharing data-driven insights and feedback with Google teams and holding vendor management accountable to make improvements.
Build partner relationships with vendor sales management, communicating expectations while providing appropriate support, best practices, and guidance. Provide critical feedback and support to land vendor operations improvement initiatives led by central Google teams. Identify escalation paths to troubleshoot tool/system issues and business risks of non-compliance with Google policies.
Job description provided by Google.
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