Partner with Support, Engineering, and other cross-functional leadership to define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio. Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products. Resolve technical troubleshooting and mitigating complex systemic problems faced by our customers.
Design the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness. Oversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.
Job description provided by Google.
View the original posting
