Director, Software Engineering, Global Network Operations

Lead engineering automation for detection, diagnosis, and repair coordination for all faults in the network underlay upstream of the data center cluster. Govern repair teams responsible for Core and Edge Repair practices, assure as-built network infrastructure performs to standards and SLOs as designed, including the physical, optical and forwarding plane performance of the global network. Direct the Network Operations team, establishing strategic engineering and operational goals, SLO defense practices to handle volume and complexity.

Oversee repair and standards practices, ensuring detection, prioritization, diagnosing and repairing of network faults within SLO and maintain appropriate risk posture under failure or under change. Debrief customers impacted by failures, ensure appropriate post mortem action items increase reliability of network. Partner with Software, Hardware Cert, and Deployment teams to ensure NPI and complex Move, Add, Change, Decom activities are completed.