Act as a trusted advisor to client leadership by demonstrating how Google's advertising products and technology can solve their business problems. Identify customer needs by understanding clients’ annual and quarterly challenges/goals in collaboration with Sales, assessing and prioritizing where bespoke projects can add value. Develop and implement service plans that leverage Google's resources (e.g. technical support, media campaigns, customer service) to address the client's needs and drive growth.
Serve as the main point of contact for servicing the client, conducting regular check-ins (e,g. Discovery conversation and project debriefs) to ensure their needs are being met. Help execute and sustain solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
Job description provided by Google.
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