Build and lead the APAC GKE engineering team: hire, onboard, develop team members. Set the team's culture, operating model, and roadmap from day one. Align with internal stakeholders on customer priorities and onboarding. Own a structured APAC customer friction log covering user journey, symptom, root cause, workaround cost, and customers affected. Publish a monthly top-friction digest and run a quarterly APAC friction review with GKE leads.
Work to turn recurring customer workarounds into supported features in the pillar codebases. Use GKE extensibility to support customers who run their own Kubernetes, and bring their feedback back to the GKE roadmap. Provide same-timezone triage and escalation support for strategic APAC accounts, then grow it into APAC-daytime on-call for Node and Storage. Measure success by same-day APAC escalation response, number of customer-specific workarounds retired, and faster onboarding for new APAC accounts.
Over time, extend coverage to India, Korea, Australia, and Southeast Asia.
Job description provided by Google.
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