Own the end-to-end social and community strategy for Go-to-Market (GTM) launches in assigned product areas, from planning and prioritization, to content development for multi-channel communications. Draft and publish high-impact external communications, including Forum Posts, Social Posts (@TeamYouTube), and Educational Campaigns, in close collaboration with public relations and marketing partners. Represent the user by systematically identifying, analyzing, and reporting on product launches, top community feedback themes, and support trends to inform product roadmaps.
Increase UGC and peer-to-peer community connections by growing our YouTube Product Expert Program. Improve our 24x7 social support and escalation operations for by developing clear guidelines, training materials, and processes for our global teams. Serve as a key communications leader during large-scale escalations and incidents, collaborating with Engineering, Product, and Trust & Safety teams to drive external comms and resolution.
Job description provided by Google.
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