Lead shift-level incident response and crisis management, triaging threats against the escalation and impact matrix. Direct live quality control for all shift deliverables, including report writing, verbal briefings, and incident standardization. Act as a liaison to leadership, align operations with other regional Supervisors, and actively coach and mentor team members. Analyze, develop, and strengthen GSOC processes to lead integration across the ecosystem. Identify training gaps, lead regional training initiatives, and lead AI innovation to advance GSOC capabilities.
Job description provided by Google.
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