Technical Training Associate Manager

About Graphic

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

JOB SUMMARY

The Associate Manager, Technical Training, is responsible for implementing scalable technical training programs across large, complex manufacturing environments. This role partners with mill leadership, subject matter experts, operations, safety, quality, and Learning and Development to translate operational processes into clear, accurate, and accessible learning solutions. The position requires strong hands-on capability in developing work instructions, standardized training materials, performance support tools, and on-demand digital learning using platforms such as Articulate Rise.

The Associate Manager will lead assigned training projects from planning through implementation, supporting the mill, and adapt work hours to meet the operating needs of a 24/7 manufacturing environment.

JOB FUNCTIONS

Job functions include but are not limited to the following.

• Lead the implementation and continuous improvement of technical and operations training programs in large manufacturing environments, including union and non-union facilities.
• Partner with mill leaders, operators, maintenance, engineering, safety, quality, and subject matter experts to identify performance needs and define practical training solutions.
• Write, edit, standardize, and maintain detailed work instructions, standard operating procedures, job aids, qualification materials, facilitator guides, participant materials, and assessment tools.
• Convert complex technical processes and equipment-related tasks into clear, accurate, learner-centered content that supports safe and consistent job performance.
• Develop on-demand digital learning and performance support using Articulate Rise and other e-learning authoring platforms, incorporating graphics, video, knowledge checks, and interactive content as appropriate.
• Coordinate pilot testing, deployment, change management, and sustainment of training programs within the assigned mill.
• Conduct needs assessments and collaborate with manufacturing leadership to identify gaps between current and required performance.
• Build training plans, project schedules, implementation of roadmaps, resource requirements, and status updates for assigned initiatives.
• Apply project management practices to manage scope, milestones, risks, dependencies, stakeholder communications, and deliverables across multiple concurrent projects.

JOB FUNCTIONS (CONT)

• Ensure training materials remain aligned with operational, equipment, system, regulatory, safety, and company requirements.
• Support validation of training effectiveness through knowledge assessments, skill demonstrations, qualification processes, learner feedback, audits, and performance data.
• Coach and support site training teams and subject matter experts on instructional design, work-instruction writing, facilitation, and training implementation standards.
• Maintain organized training documentation and version control within the Learning Management System and other approved repositories.
• Work flexible hours, including early mornings and occasional late evenings, to support the mill’s operating shifts, training events, implementations, and the needs of the manufacturing environment.
• Travel as required to support program implementation, stakeholder alignment, and training execution.
• Perform other duties as assigned.

BACKGROUND / EXPERIENCE

• Five or more years of progressive experience in technical training, learning and development, instructional design, or workforce development, including at least three years in a manufacturing or industrial environment.
• Demonstrated experience implementing technical or operations training programs in large, multi-shift manufacturing environments.
• Advanced experience writing detailed work instructions, standard operating procedures, technical training materials, job aids, facilitator guides, assessments, and qualification content.
• Hands-on experience creating e-learning and on-demand training with Articulate Rise; experience with additional authoring tools is preferred.
• Experience partnering with manufacturing subject matter experts to document equipment, process, safety, quality, and job-specific requirements.
• Proven ability to manage multiple training projects, priorities, and stakeholders within the assigned mill while meeting implementation deadlines.
• Experience facilitating technical or operational training in classroom, virtual, and on-the-job settings.
• Experience using Learning Management Systems and training data to manage assignments, completion, qualifications, and program effectiveness.
• Experience supporting program launches, process changes, system implementations, equipment installations, or operational readiness initiatives is strongly preferred.

EDUCATION / KNOWLEDGE / SKILLS

• Bachelor's degree in Instructional Design, Education, Learning and Development, Human Resources, Engineering, Operations, Organizational Development, or a related field; equivalent relevant experience may be considered.
• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or comparable project management certification is preferred but not required.
• Strong knowledge of adult learning principles, instructional design, performance-based training, and structured on-the-job training.
• Working knowledge of manufacturing operations, safety expectations, quality systems, continuous improvement, and standardized work practices.
• Advanced written communication and technical writing skills, with the ability to organize complex information into clear and usable instructions.
• Proficiency with Articulate Rise, e-learning authoring tools, Learning Management Systems, Microsoft 365 applications, and digital content-development tools.
• Strong project management, planning, organization, problem-solving, and stakeholder-management skills.
• Ability to work independently, influence without direct authority, and build productive partnerships with mill and corporate teams.
• Ability to work effectively in fast-paced environments, manage changing priorities, and maintain a high level of accuracy and attention to detail.

WORK SCHEDULE / TRAVEL / PHYSICAL DEMANDS

• Flexible work schedule is required. The role includes early mornings and occasional late evenings to support manufacturing shifts, training delivery, and implementation activities.
• Travel required (up to 10%).
• Ability to work in office and manufacturing environments and comply with all site safety and personal protective equipment requirements.
• Sitting, standing, and walking for extended periods, including up to eight hours during site-based activities.
• Occasional lifting of up to 20 pounds.
• Frequent use of computers, electronic devices, and standard office equipment.

COMPETENCIES

• Technical Learning
• Drive for Results
• Written Communications
• Planning
• Process Management
• Influencing Others/Collaboration

Disclaimer

The candidate must be able to perform the essential functions of the position satisfactorily, with or without a reasonable accommodation. Graphic Packaging retains the right to change or assign other duties to this position.

Pay Range

$80,000.00 - $106,700.00

GPI Benefits Program

Competitive Pay

401(k) w/employer matching

Health & Welfare Benefits

Medical, dental, vision, and prescription drug coverage

Short and Long-Term Disability

Life Insurance

Accidental Death & Dismemberment (AD&D) Insurance

Flexible Spending and Health Savings Accounts

Various Voluntary benefits

Adoption Assistance Program

Employee Discount Programs

Employee Assistance Program

Tuition Assistance Program

Paid Time Off + paid company holidays each year

Applications accepted on an ongoing basis and there is no deadline.

Graphic Packaging is an equal opportunity employer and abides by all applicable federal, state provincial and local laws with respect to the recruitment and hiring process. We are committed to an inclusive, barrier-free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Should you require an accommodation for a disability, please contact your Human Resources representative or email [email protected].

Recruitment Agency Partnership Notice

We value partnerships and maintain a strict process for engaging external agencies. Due to compliance requirements, we do not accept unsolicited resumes. Agencies must be fully onboarded and have an active, executed agreement in place with Graphic Packaging to submit candidates for open positions. Any unsolicited resumes will be considered the property of Graphic Packaging, and no recruitment fees will be owed.

Requisition: 16555