Client Relationship Manager

Location

Madrid Corporate Office, Madrid, ES

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

To learn more, visit

www.greystar.com

.

JOB DESCRIPTION SUMMARY

The Client Relationship Manager is responsible for establishing, developing and maintaining business-to-business (B2B) relationships for our Spanish portfolios across Student Accommodation, Multifamily (Build to Rent), and Flexible Living. You will support the delivery of our B2B leasing strategies to drive the leasing performance of our properties and portfolios through relationship selling with corporate businesses, universities, and external agencies, as well as managing the sales process from prospect to operational handover for check-in.

Role

Summary

The Client Relationship Manager is responsible for establishing, developing and maintaining business-to-business (B2B) relationships for our Spanish portfolios across Student Accommodation, Multifamily (Build to Rent), and Flexible Living. You will support the delivery of our B2B leasing strategies to drive the leasing performance of our properties and portfolios through relationship selling with corporate businesses, universities, and external agencies, as well as managing the sales process from prospect to operational handover for check-in.

Key Role

Responsibilities

Achieves B2B revenue targets by actively searching for new business

, managing our existing relationships and

networking/attending sector conferences.

Identifies strategic partnership opportunities and leverages key external relationships to drive B2B growth.

Builds strong internal stakeholder relationships and is confident in delivering the sales strategy for the business area.

Provides excellent customer service to clients, responding to queries in a timely and professional manner from the point of negotiation and beyond

Builds productive relationships with existing agent and group partnerships to retain and increase contract values/reduce cost per acquisition (as applicable).

Presents our brands and properties at relevant conferences &

events.

Oversees all stages of the sales process including price approval, contract drafting, seeking lender and investor approval where necessary, room blocking in the Property Management System (PMS), communication with Operations and invoicing/payment follow up

Provides reporting on a regular cyclical and ad hoc basis on role deliverables; e.g. contracts in negotiation plus pipeline build.

Collaborates with Marketing Team members on

the

delivery of support requirements such as collateral, website amends, and advertising.

Liaises with community teams to arrange or conduct community tours with existing and potential clients.

Actively understands, updates and improves knowledge of communities, amenities, units and local area features

Play key role in business planning and strategy setting for the business area.

Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.

Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes.

Experience

&

Skills

Proactive

• with
• a
• can-do
• attitude
• and
• an
• ability
• to
• act
• autonomously,
• taking
• decisions
• and/or action when required.

B2B

• sales
• skills
• and
• experience
• in
• a
• similar
• role
• hospitality/leisure/education/ accommodation environment.
• Familiarity with international education systems and/or experience working with the transient education
• travel
• market

-

• i.e.,
• language
• schools
• and
• work
• placement
• organisations
• is desirable

An

• ability
• to
• influence,
• be
• comfortable
• working
• at
• pace and
• be
• motivated
• by
• exceeding customer service and sales targets
• Display a process-driven approach with demonstrable evidence of organisational skills including
• the
• ability
• to
• multi

-

• task and
• prioritise whilst
• maintaining
• a
• high
• level
• of
• accuracy
• and attention to detail

Culturally

• aware
• and
• able
• to
• adapt
• relationship

-

• building,
• communications
• and negotiation skills to suit the audience.

A

• team
• player
• who
• is
• approachable
• and
• welcoming

High

• attention
• to
• detail
• in
• personal
• presentation

Excellent

• verbal
• and
• written
• communication
• skills

Additional

• language
• skills
• are
• desirable

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].