Senior Product Owner (GLAMS)

Location: Bengaluru Luxor North Tower

About the Team

Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.

Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.

Job Purpose

• The Senior Product Owner (GLAMS) is responsible for maximising the value of Artwork & Packaging products by translating business priorities and operational opportunities into measurable product outcomes, a prioritised backlog and controlled delivery across the product lifecycle. Working within the strategic, financial, architectural and risk guardrails set by the Associate Director - Tech Product Owner (GLAMS) and Product Domain Lead, the role ensures solutions are usable, secure, compliant, supportable and aligned to product strategy.
• The Senior Product Owner (GLAMS) guides Product Analysts and works with Engineers, Architects, Testers, Service teams and external partners to move priority opportunities from discovery through PoC, PoV or MVP validation where appropriate, and into scalable product delivery. The job holder makes day-to-day backlog and acceptance decisions, uses evidence to recommend continue, adapt or stop choices, and applies product performance information to improve adoption, stability, user experience and operational readiness.
• The role is accountable for maintaining clarity of scope, value and decision making throughout discovery, refinement, design, validation, testing, release and operation. It embeds Responsible AI, cybersecurity, data governance, privacy, GxP, architecture and service requirements from the start, and ensures validated solutions transition into sustainable product, supplier and support ownership. Strategic investment, major architecture and cross-product trade-offs are escalated to the Associate Director - Tech Product Owner (GLAMS) or Product Domain Lead in line with agreed decision rights.

Key Responsibilities

• Partner with Artwork & Packaging stakeholders, users and technology teams to identify high-value operational opportunities and define measurable product outcomes within the strategy and guardrails set by the Associate Director - Tech Product Owner (GLAMS) and Product Domain Lead.
• Own and prioritise the product backlog, ensuring epics, features and user stories are supported by evidence on user value, process impact, cost, risk, dependencies, adoption potential and scalability, with clear and testable acceptance criteria.
• Lead structured discovery and, where appropriate, rapid PoC, PoV and MVP validation with Product Analysts, Engineers and business users, using real workflows and data to test value, feasibility and governance assumptions before committing to scale.
• Make evidence-based continue, adapt or stop recommendations and day-to-day scope, backlog and acceptance decisions within delegated authority, escalating investment, architecture and cross-product trade-offs through the agreed governance model.
• Lead iterative product delivery across refinement, design, build, testing, validation, demonstrations and release, ensuring traceability from business outcomes through requirements, controls and delivered capability.
• Ensure Responsible AI, cybersecurity, privacy, data governance, GxP, architecture, quality, change and service requirements are incorporated from discovery and that specialist approvals and validation evidence are obtained when required.
• Coordinate software vendors and cross-functional delivery teams, holding partners accountable for quality, documentation, knowledge transfer, delivery commitments, service performance and achievement of agreed business and operational outcomes.
• Lead transition of validated capabilities into scalable, supportable product operation, including deployment, training, support models, runbooks, business continuity, configuration management, release documentation and lifecycle ownership.
• Define and use product measures covering adoption, process outcomes, user experience, stability, defects, service effort, vendor performance and realised value to improve priorities and product performance.
• Convert delivery learning into reusable product requirements, process patterns, data and integration needs, AI-enabled use cases and roadmap recommendations that simplify delivery across the wider Artwork & Packaging product landscape.

Basic Requirements

Education & Professional Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, Life Sciences or a related discipline, or equivalent relevant experience.

Area of Specialisation

• Product ownership and product lifecycle management
• Requirements, backlog and acceptance management
• Agile and iterative delivery
• User-centred design and adoption
• Product performance, operational readiness and continuous improvement
• Enterprise technology, data, integration, security and service principles
• Understanding of regulated manufacturing, supply chain, quality or laboratory environments
• The role requires sufficient technical, analytical and business understanding to translate operational needs into controlled product changes. The education or equivalent experience enables the job holder to evaluate value, feasibility, process impact, data, risk, security, compliance and support implications and to communicate clearly with business and technology specialists.

Job-Related Experience

• Minimum Level of Job-Related Experience Required
• Typically 5+ years of experience in product ownership, business analysis, digital solutions, technology delivery or process-led technology roles.
• Proven experience defining and prioritising epics, features, user stories and acceptance criteria and managing a product backlog.
• Exposure to AI tooling used for discovery, refinement or drafting, with human review of outputs before they enter the backlog.
• Experience managing digital products within a complex ecosystem of business functions, regulatory stakeholders, enterprise platforms and external partners, ideally involving Electronic Product Information or comparable regulatory-driven solutions.
• Experience working directly with business stakeholders to translate needs into feasible, value-led technology changes.
• Demonstrated ability to prioritise based on value, process impact, risk, cost, capacity and technology dependencies.
• Experience guiding Product Analysts, Engineers, Architects and Testers through refinement, design, testing, release and adoption.
• Experience applying GxP, security, data protection, data-use and data-access restrictions, quality, validation, change and service-readiness controls in a regulated environment.
• Experience defining product performance measures and using user, process, stability and service insights to improve outcomes.
• Experience working in agile or iterative delivery environments and coordinating suppliers or external delivery partners.

Area of Specialisation

• Product ownership, product discovery and lifecycle management
• Outcome definition, requirements, backlog, prioritisation and acceptance management
• Agile and iterative delivery, including PoC, PoV, MVP validation and AI enabled prototyping
• AI-enabled product transformation, user-centred design and adoption
• Product value measurement, operational readiness and continuous improvement
• Enterprise technology, SaaS, data, integration, security and service principles
• Regulated Artwork & Packaging, manufacturing, supply chain or quality environments
• Why is this Level of Education Required?
• The role requires sufficient technical, analytical and business understanding to translate operational needs into controlled product changes. The education or equivalent experience enables the job holder to evaluate value, feasibility, process impact, data, risk, security, compliance and support implications and to communicate clearly with business and technology specialists.

Job-Related Experience

• Typically 5+ years of experience in product ownership, business analysis, digital solutions or technology delivery in a regulated pharmaceutical, medical device, manufacturing or supply chain environment. Experience with Artwork & Packaging platforms, Product Lifecycle Management or ERP is desirable.
• Proven experience converting business priorities into measurable outcomes, prioritised epics, features, user stories and acceptance criteria and managing a product backlog through the lifecycle.
• Experience leading discovery and rapid validation through prototypes, PoCs, PoVs or MVPs and using evidence and AI enabled prototypes to recommend whether to continue, adapt or stop.
• Experience prioritising based on value, user and process impact, risk, cost, capacity, adoption potential, scalability and technology dependencies.
• Experience guiding Product Analysts, Engineers, Architects, Testers, Service teams and suppliers through discovery, refinement, design, testing, release, adoption and transition to support.
• Experience applying Responsible AI, cybersecurity, data protection, quality, validation, change, architecture and service-readiness controls from the start of delivery.
• Experience defining product performance and value measures and using user, process, stability and service insights to improve outcomes and roadmap decisions.
• Experience working in agile or iterative delivery environments and holding software vendors or external delivery partners accountable for outcomes.
• This experience is required because the Product Owner makes day-to-day product decisions that affect business processes, users and operational performance. The job holder must independently manage priorities, guide a cross-functional delivery team and ensure releases deliver usable, secure, compliant and supportable outcomes.
• Other Job-Related Skills / Background
• Clear written and verbal communication, with the ability to explain product decisions and technology constraints to non-technical stakeholders.
• Strong facilitation skills for discovery, backlog refinement, prioritisation, demonstrations and acceptance discussions.
• Analytical judgement to balance value, risk, cost, complexity, urgency and operational impact.
• Ability to interpret process information, user feedback and product data to identify improvements.
• Working understanding of architecture, integration, data, security, validation, service and operational readiness.
• Strong organisation, traceability and documentation discipline.
• Collaborative approach and ability to work across global, cross-functional and supplier teams.
• Commitment to user-centred, capability-led and technology-agnostic solutions.
• Background in working in artwork and packaging area.
• Strong understanding of Artwork and Packaging processes, workflows, and associated technologies.

Preferred

• Product ownership, agile delivery, business analysis, change, process improvement or service management certifications are desirable.

#AGTech

#GSK-LI

Skills

Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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