Location: GRI - IL - Chicago - 3940 N Ravenswood
Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country.
From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.
Job Profile
Senior Director - IT
Job Description Summary
We are committed to providing a competitive and equitable total rewards package. The compensation for this role is designed to attract, retain, and motivate top talent.
The expected base salary range for this position is $200,000 to $250,000 annually.
The Senior Director of IT is responsible for IT relalated tasks in various departments such as TechSquad, New hire onboarding, asset management, and general IT issues. Focusing on the end user experience, this leadership position finds and develops talent that can assist new hires and employees with onboarding, equipment, and user access. This leader must be able to react tactically to issues as they arise but also possess the ability to think strategically to build long term plans and programs.
Essential Duties and Responsibilities
Manage multiple teams
Work with the business leadership to set SLA ' s and manage the teams performance against these SLA ' s
Act as a point of escalation for issues, building appropriate escalation process based on severity
Manage staffing levels across the teams to continue to meet the commitments
Manage IT assets associated to end users and track them, maintaining inventory to meet demand and repurposing equipment appropriately
Develop strategic projects that help to continually develop the efficiency of the fulfillment team
This role is responsible for managing the New Hire IT Fulfillment group and IT Asset Management team
Skills and Competencies
- Strong Leadership and interpersonal skills with an Ability to Identify and Coach young talent to achieve results
- Technical Background in end user computing technology and support services
- Ability to build proposals and present at all levels in The organization
- familiar with ITIL process to Manage IT organizations in Enterprise environments
- Additional Job Description Summary:
Job description provided by Guaranteed Rate.
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