SR IT SYSTEMS ADMIN

Incumbents are responsible for Countywide or large Departmental systems. Incumbents may serve as a project manager and coordinate projects between end-users and the IT Department and performs complex information technology work within the Department of Information Technology. This position is a grade C451.

ESSENTIAL DUTIES

• Develops and maintains a comprehensive understanding of assigned public safety applications, including system architecture, functionality, dependencies, integrations, and operational workflows.
• Serves as the primary technical liaison with third-party software, coordinating support requests, troubleshooting activities, product updates, and resolution of system-related issues.
• Investigates application errors, unexpected system behavior, and performance concerns by reviewing logs, analyzing system processes, examining configurations, and identifying potential causes.
• Utilizes SQL queries to retrieve, analyze, and validate application data, investigate reported issues, and assist with troubleshooting and reporting needs while maintaining data integrity.
• Develops, modifies, and executes PowerShell and Python scripts, and uses other automation tools to assist with troubleshooting, data collection, system monitoring, and routine administrative activities.
• Coordinates and validates vendor-provided application updates, patches, configuration changes, and software enhancements, including testing functionality and identifying potential impacts to existing operations.
• Works with public safety personnel and departmental stakeholders to understand operational workflows, investigate reported concerns, identify technical requirements, and evaluate potential solutions.
• Analyzes and troubleshoots data exchanges, interfaces, and integrations between public safety applications and external systems, coordinating with vendors and internal technical teams to resolve communication or data processing issues.
• Maintains detailed documentation of application configurations, system dependencies, vendor support procedures, and technical processes to facilitate efficient troubleshooting and continuity of support.
• Evaluates vendor-recommended solutions, proposed system modifications, and application enhancements to determine technical feasibility, operational impact, compatibility, and alignment with public safety business requirements.

Training and Experience (positions in this class require)

Bachelor’s Degree in a related field and five years of progressively responsible, professional level analyst and systems experience in a large scale Information Technology environment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class require)

Valid Driver’s License from state of residency.

Knowledge (position requirements at entry)

• Advanced database management principles;
• Database management principles;
• Application configuration;
• Applicable programming principles and/or languages;
• System/Application development processes;
• System Development Life Cycle;
• Project management principles;
• Application development processes and tools;
• Analytical methods.

Skills (position requirements at entry)

• Prioritizing and assigning work;
• Utilizing and managing databases;
• Evaluating hardware and software applications;
• Coding, testing and debugging programs;
• Installing, configuring and troubleshooting technological platforms, systems, and networks;
• Utilizing and managing databases;
• Developing, installing, and configuring technological platforms, networks, and systems;
• Utilizing and managing databases;
• Operating computers and related software applications;
• Analyzing processes, information, and data;
• Managing projects;
• Identifying, researching, and resolving complex technical issues;
• Documenting procedures;
• Communicating technical information to a non-technical audience;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Three Public Speaking Duties

• Communicates technical issues, system functionality, and proposed solutions during meetings with public safety personnel, department leadership, vendors, and other stakeholders, translating complex technical information into understandable terms.
• Leads or participates in vendor meetings, troubleshooting conferences, and project discussions to communicate system requirements, explain technical findings, address operational concerns, and coordinate resolution activities.
• Conducts system demonstrations, technical walkthroughs, and knowledge-sharing sessions for IT personnel and public safety stakeholders to explain application functionality, system changes, troubleshooting procedures, and operational impacts.

Positions in this class typically require: manual dexterity, grasping, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. This position may require: 24 hour on call assignment, overtime, or working nights, weekends, holidays, 10-hour,12-hour, and rotating shifts.

Preferred Experience

• Bachelor's degree in computer science, Management Information Systems, Data Science, or other technically comparable degree paths.
• Type of other preferred experience: SQL, PowerShell, Python, PowerBI, ArcGIS, CentralSquare Enterprise CAD and RMS
• Years of preferred experience: 5