Project Coordinator-PJ14

The Systems Project Coordinator with the Department of Planning & Development is responsible for leading department-wide business analysis, technology modernization, and continuous improvement initiatives. This position leads and manages innovative technical initiatives, including directing the work of business analysts, technical teams, vendors, and other stakeholders to ensure effective and timely delivery of solutions.

Working across operational divisions and County technology teams, the incumbent evaluates business needs, manages project priorities and deliverables, oversees solution design and implementation, and provides recommendations to leadership regarding business value, resource needs, operational impacts, and measurable outcomes. The position supports the department in advancing priorities, coordinating resources, and ensuring initiatives align with the department's strategic objectives.

Essential Duties

Supports the execution of the department's technology and process improvement strategy by managing assigned initiatives, coordinating project resources, monitoring progress, identifying risks, and providing recommendations regarding priorities, resource needs, and program performance.

Oversees the discovery, analysis, documentation, and validation of business needs, functional and nonfunctional requirements, acceptance criteria, process maps, and requirements traceability.

Leads cross-functional collaboration with product owners, operational divisions, IT staff, developers, and vendors to evaluate alternatives and develop practical, sustainable system and process solutions.

Evaluates solution options, dependencies, risks, resource requirements, anticipated benefits, and return on investment; develops business cases, recommendations, presentations, and decision-support materials for departmental leadership.

Oversees solution validation and quality assurance activities, including functional reviews, test planning, configuration validation, user acceptance testing, defect resolution, and implementation readiness.

Leads stakeholder workshops, project meetings, solution demonstrations, and cross-functional discussions to promote positive organizational change management practices.

Establishes and maintains standards for business requirements, process documentation, standard operating procedures, training materials, system documentation, and knowledge management resources.

Establishes performance measures and uses data and key performance indicators to evaluate operational needs, prioritize opportunities, measure project outcomes, and monitor the effectiveness of implemented improvements.

Assists with the reporting of key system data to provide department leadership insights into the department’s operational performance.

Performs other related duties as assigned.

Minimum Qualifications

Bachelor's degree in Business Administration, Public Administration, or a related field; and three years of progressively responsible experience in business analysis, process improvement, or related project work; or an equivalent combination of education and experience sufficient to perform the essential duties.

Preferred Qualifications

• Experience in local government planning, development, permitting, inspections, code enforcement, licensing, revenue, or comparable regulated service delivery functions.
• Experience with Accela or comparable enterprise permitting and licensing platforms, including configuration analysis, testing, system integrations, and implementation.
• Experience using agile project delivery approaches, project tracking systems, data analysis and visualization tools (including Power BI), and structured change management practices.
• Relevant professional certification such as PMP, PMI-PBA, Lean Six Sigma, or comparable credentials.