Vice President, Customer Account Management (m/f/d)

About the Role

As VP Customer Account Management, you will shape and implement the strategy for your customer(s). You and your team are responsible for executing your customer strategy to win new business, deliver and grow current business, and foster a long-term partnership with your customer.

What You Will Do

• Develop and refine the overall account strategy
• Develop a relationship map, including status of relationship, goals and actions to get to desired state
• Be a reliable partner to your customer(s) for on-time on-cost on-quality delivery of products and projects
• Enable proactive hunting of new business opportunities
• Drive to achieve quarterly and FY sales targets to support both TCV and revenue targets
• Establish and maintain the budget, scope, and program schedules for your projects
• Manage program risk proactively, set direction and influence cross-department engagement for program execution
• Customer c-1 interaction/relationship

What You Need

• Bachelor’s Degree in Engineering
• 15+ years of related technical experience
• 10+ years in a senior leadership role with experience that includes program management, customer interfacing, and cultivating supplier relationships.
• Extensive experience in consulting and/or client-facing roles is preferred
• Must have a general knowledge of automotive in-vehicle electronics products/systems and their applications
• Must have 5+ years of Automotive experience (sales, change management) and have deep network contacts
• Proven history of consistently overachieving goals
• Successful experience in a lead generation/sales role
• Strong technical capability
• Proven track record in managing multiple opportunities and ability to close deals

What is Nice to Have

Master’s degree in Engineering

Experience within or working with applicable customers

What Makes You Eligible

Be willing to travel up to 15-20%, domestic and international travel

What We Offer

• Flexible work schedule with a culture encouraging work life integration and collaboration in a global friendly working atmosphere and good work-life-balance
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits

Tuition Reimbursement

Access to HARMAN Campus Fitness Center and Cafeteria

An inclusive and diverse work environment that fosters and encourages professional and personal development

Pay Transparency

€ 195,500 - € 253,000

The above represents the annual gross base salary range for this role.

Variable compensation and allowances: Dependent on the position offered, other forms of compensation may also be available, such as quarterly or annual bonus pay, commission payments, long term incentive compensation, or certain allowances. Further details will be made available as part of the recruitment process.

How we set pay: The pay posted is a reasonable estimate of the wage range anticipated for this position. Pay is determined using objective, job-related criteria such as relevant experience, skills, role scope/responsibilities, and location-based market factors (where applicable). In appropriate circumstances, based on objective, job-related factors, the final determination on pay may deviate from the posted range.

Pay history: Please do not include current or past pay information in your application. We do not request pay history as part of our recruitment process.

Benefits: HARMAN is interested in supporting the health and wellbeing of employees and offers a range of benefits. Offerings vary by country and employment arrangement and reflect a combination of statutory requirements and company-provided programs. These may include paid time off and holidays, sick and family leave, as well as health and wellbeing support and retirement or savings plans where applicable, along with other locally relevant benefits. Further details will be made available as part of the recruitment process.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.