Associate - Investor Services

Job Summary

The Associate - Investor Services is responsible for delivering day-to-day client service, including the accurate processing and review of securities transactions and the timely completion of reporting requirements. This role operates in a fast-paced environment with strict deadlines and high client expectations. Key responsibilities include reviewing capital transaction documentation and maintaining KYC and AML records to support regulatory compliance

Essential Functions

General Responsibilities

• Work with oversight of Senior Associate - Investor Services on all aspects of investor services for a large number of hedge fund, fund of fund and private equity fund accounts with a high volume of transactions and inquiries
• Respond to requests and inquiries from portfolio managers and investors
• Perform Anti-Money Laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures
• Compliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc.) and client constitutive documents
• Recording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standards
• Capital Transaction processing – review, verification, acceptance and processing of capital transactions for a group of high profile and key clients
• Maintenance of member registers including responsibility for data integrity
• Review and file original documents received
• Update contact details and distribution lists for registered shareholders
• Check Investor Services inbox and SharePoint fax queue and respond to queries
• Support client phone lines and e-mail communication

Reconciling Responsibilities

• Log all incoming subscription, redemption and transfer transactions in FM3
• Attach downloaded SWIFT reports to transaction entries in FM3
• Add review to pending subscriptions, redemptions and transfers in FM3
• Follow up on any AML needed for subscription, redemption or transfer orders
• Submit transfer requests to client for approval

Other Responsibilities

Download client contact information reports from PI Web and update information in our system on a regular basis

Other job functions as required

Job Qualifications

• Qualifications:: A university graduate with a bachelor's degree in humanities, economics, finance, business, or a related discipline
• Experience: A recent graduate and/or a candidate with at least one year of experience working in a similar role in the financial services industry
• Knowledge: Technical knowledge of alternative investment products, operations and the offshore financial services industry including systems technology, valuation, prime brokerage, financing and custody preferred

Technical Requirements

Solid working knowledge of all Windows applications with Excel to an advanced level

General Skills & Abilities Required

Strong Communication Skills: Demonstrates clear verbal articulation, active listening, writing for clarity and purpose, adapting messages to diverse audiences and providing and receiving constructive feedback

Organizational Agility in Fast-Paced Environments: Demonstrates strong organizational capabilities, effectively managing competing priorities, coordinating multiple tasks simultaneously, and maintaining accuracy and efficiency in dynamic, deadline-driven settings

Relationship Management and Client Service Excellence: Builds and maintains strong professional relationships, understands client needs and expectations, and delivers responsive, high-quality service that fosters trust and long-term engagement

Self-Driven Problem Solving and Work Ethic: Exhibits initiative, accountability, and persistence in identifying challenges, developing practical solutions, and delivering results while maintaining a strong commitment to professional excellence

Strategic and Analytical Attention to Detail: Applies a detail-oriented and analytical approach to evaluating information, identifying trends and inconsistencies, and making informed decisions that support organizational objectives

Time Management, Planning, and Prioritization Skills: Effectively organizes workload, plans activities proactively, and prioritizes responsibilities to meet deadlines, optimize efficiency, and achieve desired outcomes

Interpersonal and People-Focused Engagement: Thrives in collaborative and client-facing environments, building positive relationships through approachable communication, teamwork, and a genuine interest in supporting others

Integrity and Ethical Judgment: Demonstrates high moral and ethical standards, exercising sound judgment, maintaining confidentiality, and acting with honesty, professionalism, and accountability in all interactions

Terms

Full-Time on-site role

Compensation commensurate with qualifications and experience