AI Enablement Partner

Location: Perth

HBF Employee Benefits

• FREE Corporate Gold Hospital Insurance (for you and your family)
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
• Hybrid working arrangements available

About the Role

This role exists to lift AI capability across HBF, one business area at a time.As anAI Enablement Partner,you'llbe embedded alongside our business teamsfora defined periodsuited to the business area. While there,you'llsit with frontline and operational people, understand how the work really happens, and spot where AI can genuinely help beforeanyone'seven written it down. But the jobisn'tfinished when a solution ships.It'sfinished when the team can run it, adapt it, and spot the next opportunity without you.You'llbe the person who can sit in a leadership conversation and a hands-on build session in the same afternoon and add value in both.

This is a role about clear thinking: framing messy problems, weighing the options, and being honest about when AI is the right answer and when a process simply needs fixing first. Done well, that judgment is worth more than any platform.

You'llreport to the Head of Emerging Technology and join a teamthat'sbuilding AI capability the right way-practical, governed, and centred on the people doing the work.

WhatYou’llDo

Get close to the work.Partner with frontline and operational teams to map how things really run today, find the bottlenecks, rework and handoffs that slow people down, and design better ways of working with AI and automation built in where they add measurable value.You'llrun before-and-after time studies, so the gains are real, not assumed.

Build things that work, together.Develop low-code and no-code AI solutions using Microsoft Copilot, Copilot Studio and Power Automate,but buildthemwiththe team, not forthem.Scopeeach use case properly, commit to outcomes, prototypefast, and be open about what works and whatdoesn't. When something needs deeper engineering,you'llknow it and escalate it to the Emerging Technology proof-of-concept pipeline.

Shape demand,don'tjust take it.Work upstream with business leaders to shape opportunities early, challenge requests constructively, and make sure what enters the pipeline is well-defined and genuinely worth doing.You'lltranslate technical and process complexity into plain language so non-technical stakeholders can weigh options and make confident, defensible calls.

Lead change with empathy.AI can create uncertainty, soyou’lladdress it directly by creating space for questions and resistance, helping design AI literacy programs that reach beyond early adopters, and building skills people can use independently after the training ends. Eachengagementshould leave the business area stronger than you found it, with a clear handover, sustainable AI-supported workflows, documented learnings, and a stronger baseline for the next team.

This position may be based inPerth, Brisbane,Sydneyor Melbourneon apermanent, full-timebasis.

About You

You’re a sharp, curious problem-solver who enjoysgetting to the bottom ofhow things work and finding better ways to do them. Youdon’tneed to be a developer – what matters is strong critical thinking, solid business understanding, and the confidence to use practical AI tools to make an impact.You’recomfortable working independently within clear guardrails, and you bring people along with you through change.

Ideally, you will have

Tertiary qualification in business, technology, or a related discipline – or equivalent practical experience.

3+ years in business analysis, process improvement, transformation, or a comparable role.

Strong critical thinking and process analysis skills, with the ability to frame ambiguous problems and design better ways of working.

Practical competency with AI and low-code tools such as Microsoft Copilot, Copilot Studio, and automation builders.

Change management and stakeholder engagement skills, with the ability to communicate clearly to both technical and non-technical audiences.

A track record of delivering improvements and collaborating effectively across teams, while working independently within governance guardrails.

Keen to Apply?

Great! Applying is as simple and quick as clicking on the “Apply" button to complete your application.

Our recruitment and selection process includes a variety of assessment methods including reference checks, National PoliceClearanceand verification of working rights in Australia.

Inclusion and Accessibility

At HBF, we believe in the potential of every individual.We’recommitted to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If yourequireany adjustments or alternative formats during the recruitment process, please contact us [email protected].

To learn more about our commitments visit:Community Initiatives | HBF Health Insurance

Additional Locations: Melbourne, Melbourne, HBF Brisbane, Brisbane, Sydney, Sydney