Product Analyst II

To Qualify: Experience with Manhattan Warehouse Management Systems is preferred.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Product Analyst II

Job Summary and Qualifications

The Product Analyst II is an experienced IT or Supply Chain professional responsible for providing operational and technical support for enterprise Warehouse Management Systems (WMS) and related applications.

This position supports daily operations, system implementations, troubleshooting, maintenance, and continuous improvement of business-critical applications. The Product Analyst II collaborates with IT teams, developers, business stakeholders, and third-party vendors to resolve technical issues, support system enhancements, and ensure successful application implementations.

The position requires strong analytical, problem-solving, communication, and customer service skills, along with knowledge of warehouse operations, inventory management, application interfaces, and database technologies.

Experience with Manhattan Warehouse Management Systems is preferred.

Essential Responsibilities

• Operations and Implementations (70%)

Operations

• Provide Level 2 operational and technical support for warehouse management systems and related enterprise applications.
• Investigate, troubleshoot, document, and resolve application incidents and operational issues.
• Analyze system interfaces, application workflows, and data integrations to identify and resolve technical issues.
• Utilize SQL queries to retrieve, validate, and analyze application data.
• Collaborate with IT infrastructure teams, developers, business stakeholders, and third-party vendors to resolve application issues.
• Escalate complex incidents to appropriate engineering, development, or technical support teams.
• Utilize QA and testing environments to reproduce reported issues and validate solutions.
• Support incident, problem, and change management activities in accordance with organizational standards.
• Identify recurring operational issues and opportunities to improve application reliability.

Implementations

• Actively participate in planning, coordination, testing, and implementation of warehouse management systems and related applications.
• Support new facility implementations, application upgrades, system enhancements, and production deployments.
• Collaborate with project managers, implementation teams, business stakeholders, and vendors throughout the implementation lifecycle.
• Participate in system testing, issue identification, troubleshooting, and resolution.
• Assist with implementation readiness activities, including validation of application functionality, system interfaces, and operational workflows.
• Provide technical and operational support during system go-live activities and post-implementation stabilization.
• Communicate implementation issues, risks, and status updates to project stakeholders.
• Travel to implementation locations as needed to provide on-site support during deployments, go-live activities, and post-implementation stabilization.
• Administrative Responsibilities and Staff Development (20%)
• Participate in team meetings and provide subject matter expertise.
• Collaborate with team members to share knowledge and support issue resolution.
• Mentor and provide guidance to other Product Analysts as appropriate.
• Develop and maintain troubleshooting procedures, technical documentation, and knowledge base articles.
• Identify recurring issues and document recommended troubleshooting and resolution procedures.
• Maintain effective communication with business stakeholders, technical teams, and management.
• Participate in ongoing professional development and knowledge-sharing activities.
• Governance and Process Improvement (10%)
• Participate in continuous improvement initiatives to enhance operational efficiency and service delivery.
• Collaborate with project management and technical teams to prioritize activities and meet established deadlines.
• Follow established project methodologies when participating in assigned initiatives.
• Create and maintain process documentation as workflows and procedures evolve.
• Adhere to organizational change management, incident management, problem management, root cause analysis (RCA), and critical review processes.
• Identify opportunities to reduce recurring incidents and improve application reliability.
• Assist in developing and monitoring operational metrics to evaluate support effectiveness.

Required Qualifications

Experience

• Experience in information technology, supply chain operations, application support, or a related field.
• Experience troubleshooting business applications and resolving technical or operational issues.
• Working knowledge of warehouse operations, inventory management, or enterprise business applications.
• Experience using SQL or similar database query tools to retrieve and analyze data.
• Experience collaborating with technical teams, business stakeholders, and vendors.
• Ability to analyze application workflows and troubleshoot moderately complex technical issues.
• Ability and willingness to travel occasionally to support system implementations and go-live activities.

Education

• Bachelors degree in Information Technology, Computer Science, Supply Chain Management, Business Administration, or a related field preferred.
• Equivalent professional experience and technical training may be considered in lieu of a degree.

Knowledge, Skills, and Abilities

• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to manage multiple priorities and adapt to changing operational demands.
• Strong customer service orientation.
• Ability to work independently and collaboratively with cross-functional teams.
• Ability to support implementation activities and troubleshoot issues in time-sensitive production environments.
• Strong attention to detail and technical documentation skills.

Preferred Qualifications

• Experience with Manhattan Warehouse Management Systems (Manhattan Associates WMS).
• Experience supporting other enterprise warehouse management systems or supply chain applications.
• Knowledge of distribution center operations, inventory management, and warehouse workflows.
• Experience with MySQL or other relational database management systems.
• Experience with IT service management platforms and incident tracking tools.
• Familiarity with ITIL principles and practices.
• Experience with root cause analysis and problem management.
• Knowledge of Active Directory and user account administration.
• Experience supporting enterprise application implementations, upgrades, and go-live activities.
• Familiarity with project management methodologies.
• Lean Six Sigma Green Belt or Black Belt certification.

Working Conditions and Travel Requirements

• Work is primarily performed in an office or computer-based environment.
• May require support outside normal business hours, including evenings, weekends, and company holidays.
• Participation in an on-call support rotation may be required.
• Occasional travel is required to support system implementations, facility go-live activities, and post-implementation operational support.
• Travel may involve working on-site at distribution centers or other designated implementation locations.
• Implementation activities may require schedule flexibility based on project timelines and operational requirements.

Position Expectations

Product Analyst II is expected to demonstrate technical proficiency, independent problem-solving, sound judgment, and accountability in supporting business-critical applications.

The position requires the ability to investigate and resolve moderately complex operational issues, participate effectively in system implementations, communicate with technical and nontechnical stakeholders, and contribute to continuous improvement initiatives.

The individual must be capable of supporting both routine operations and time-sensitive implementation activities while maintaining a strong commitment to operational excellence and customer service.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

Wellbeing support, including free counseling and referral services

Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Product Analyst II opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.