Director of Programs

Job Posting - Director of Programs

• At Human Concern International (HCI), we are committed to responding swiftly and effectively to crises,
• ensuring that communities receive the support they need when they need it most. For over 40 years, HCI
• has been at the forefront of emergency relief, delivering aid and hope to families in over 40 countries.
• We are seeking a strategic and experienced Director of Programs to lead the planning, development,
• implementation, and oversight of the organization's global humanitarian and development programs. This
• role is responsible for ensuring that all programs are aligned with the organization's mission, strategic
• priorities, donor requirements, and regulatory standards. The Director of Programs provides leadership to
• the programs team, fosters strong partnerships with international stakeholders, oversees program quality,
• compliance, monitoring and evaluation, and works collaboratively with the Global CEO and
• cross-functional departments to maximize program impact, sustainability, and organizational growth.
• Reporting To: Global CEO
• Location: Ottawa - Hybrid
• Terms: Permanent Full Time
• Salary: CAD 80,000 - CAD 110,000 Annually
• Deadline to Apply: On going until filled

Key Duties and Responsibilities

Strategic Leadership

• Develop and implement the organization's global program strategy in collaboration with the
• Global CEO, including annual strategic goals, priorities, and performance targets.
• Identify, explore, and advocate for new humanitarian and development projects that align with the
• organization's mission and strategic priorities.
• Contribute to organizational strategic planning and provide leadership on programmatic growth
• and innovation.
• Support the development of long-term organizational priorities through evidence-based planning
• and sector knowledge.

Program Management & Delivery

• Lead the planning, implementation, monitoring, evaluation, and close-out of all domestic and
• international programs from inception to completion.
• Ensure projects are delivered on time, within budget, and in accordance with approved
• objectives, organizational policies, and donor requirements.
• Oversee the development and review of high-quality project proposals, concept notes, budgets,
• implementation plans, and supporting documentation.
• Ensure consistent application of best practices and innovative approaches in program design and
• delivery.
• Develop effective systems, tools, and processes that strengthen program implementation and
• operational efficiency.
• Maintain appropriate oversight, accountability, and operational controls across all program
• activities.

Program Compliance & Quality Assurance

• Maintain comprehensive knowledge of Canada Revenue Agency (CRA) requirements related to
• foreign activities and charitable operations.
• Stay informed of policies and regulations from Global Affairs Canada, international development
• agencies, donors, and other relevant national and international authorities.
• Ensure organizational compliance with all regulatory, donor, and contractual obligations.
• Develop, implement, and continuously improve policies, standards, procedures, and guidance
• that strengthen program quality and accountability.
• Ensure effective risk management practices are integrated throughout program planning and
• implementation.

Monitoring, Evaluation, Accountability & Learning (MEAL)

• Develop and oversee monitoring, evaluation, accountability, and learning (MEAL) frameworks
• across all programs.
• Ensure systematic collection, analysis, and reporting of program performance data.
• Utilize evidence and lessons learned to improve program effectiveness and organizational
• learning.
• Develop reporting tools and dashboards to provide timely updates to the Global CEO and Board
• of Directors.

Financial Management & Resource Mobilization

• Work closely with the Finance Department to develop, monitor, and manage program budgets,
• ensuring responsible financial stewardship.
• Monitor program expenditures and resource utilization to ensure cost-effective implementation.
• Collaborate with the Fundraising and Donor Relations teams to align fundraising initiatives with
• program priorities and organizational objectives.
• Support the cultivation of institutional donors, government agencies, foundations, and
• humanitarian funding opportunities.
• Contribute to proposal development and donor engagement activities to expand funding
• opportunities.

Partnership & Stakeholder Engagement

• Build, strengthen, and maintain strategic relationships with implementing partners, local
• organizations, governments, donors, and international agencies.
• Monitor partner performance and ensure effective collaboration throughout project
• implementation.
• Represent the organization within sector networks, NGO consortiums, conferences, and external
• forums.
• Serve as the organization's senior representative on program-related matters with external
• stakeholders.

Team Leadership & Capacity Building

• Provide strategic leadership and direct supervision to the Programs Department.
• Recruit, mentor, coach, and develop a high-performing program team.
• Foster a collaborative, accountable, and results-oriented work environment.
• Build staff capacity through training, coaching, and professional development opportunities.
• Establish clear performance expectations and ensure accountability across all operational levels.

Risk Management

• Conduct ongoing assessments of operational, security, financial, and programmatic risks affecting
• projects.
• Develop and implement mitigation strategies to address identified risks.
• Monitor country contexts, partner capacity, vendor performance, and emerging humanitarian
• challenges that may affect program delivery.

Communications & Reporting

• Collaborate with the Marketing and Communications team to develop compelling program
• reports, impact stories, case studies, and communication materials.
• Ensure accurate and timely reporting to donors, senior leadership, and the Board of Directors.
• Provide regular updates on program achievements, challenges, risks, and strategic opportunities.

Additional Responsibilities

• Promote continuous improvement, innovation, and excellence across all program functions.
• Support organizational initiatives and cross-functional projects as required.
• Perform other duties as assigned in support of the organization's mission and strategic objectives.

Qualifications, Skills, and Experience

• Master's degree in International Development, International Relations, Public Administration,
• Project Management, Social Sciences, or a related discipline. Equivalent experience may be
• considered,
• Minimum 10 years of progressively responsible experience managing international development
• or humanitarian programs.
• Minimum 5 years in a senior leadership or management role.
• Demonstrated experience managing complex, multi-country projects funded by institutional and
• private donors.
• Strong knowledge of CRA regulations governing Canadian registered charities conducting foreign
• activities.
• Experience working with Global Affairs Canada and other international funding agencies is highly
• desirable.

Our Offer

• Competitive Salary: Commensurate with experience and qualifications, along with potential
• annual incentives.
• Benefits Package: Medical,wellness programs, and more.
• Retirement Savings: Contributions to a Registered Retirement Savings Plan.
• Paid Time Off: Sick days, vacation days, and family days for work-life balance.
• Professional Development: Access to training, leadership programs, and career growth
• opportunities.
• Some travel, as well as evening and weekend work, may be required.
• We appreciate all applications; however, only candidates selected for an interview will be contacted.