Program Manager (Healthcare Logistics)

Location: SG - JTC LOGISTICS HUB (SG1GU)

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Key Responsibilities

Develop and maintain knowledge of customer's business and associated supply chain requirements.

Act as an escalation point for customer for any issues and drive resolution/corrective action. Implement solutions to address and correct identified issues pro-actively. Provide root cause analysis, drive continuous improvements and execution of solutions region as well as globally.

Implementation Project Management for product upgrades and initiatives

Data analysis and creation of customer reports

Prepare performance data/KPI reporting requirements for monthly and QBR meetings.

Facilitate and attend customer monthly meetings and QBR’s.

Conduct regular operations calls with key account stakeholders

Ensuring operational best practices are in line with customer requirements.

Provide rate analysis when required

On-going systems support. Train staff and other service partners

Monitor operational SOP execution / compliance / quality

Demonstrate ability to manage multiple complex projects - prioritization, planning, scheduling, reporting and influencing

Ability to make data guided decisions to enable logistics services and optimize material planning

Work with systems analysts, software engineers & industrial engineers to automate key processes, fix gaps, build reporting capabilities

Other ad hoc tasks that may be assigned

Bachelor’s degree in Supply Chain/Industrial Engineering/Healthcare related discipline

Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry

Excellent communication and negotiation skills

Able to manage and react quickly to unexpected situations

Able to work in a highly fast-paced environment

Able to multi-task and deliver results under pressure

Confident and able to collaborate and manage stakeholders of all levels

Good team player; self-driven; energetic and motivated

Experience in program/project/operations management preferred

This position is based in Singapore hence candidate must possess the right to work in Singapore.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.