Executive Director of Operations Solutions Delivery & Shared Services - LH
Location: IL - Rosemont
At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.
We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.
Job Summary
The Executive Director, Solutions Delivery & Shared Services is responsible for leading centers of excellence for business delivery resources to implement/enhance operational capabilities including business solutions architects, business requirements, testing, business readiness, and training. This executive owns ensuring new/enhanced capabilities are delivered on-time and within budget, time, scope, and quality objectives; and, operational teams are prepared/ready to transition to the future state.
Additionally, this executive is responsible for guiding and overseeing operations center of excellence resources for driving cross functional issue resolution, quality assurance, compliance, reporting services, and workforce/inventory management programs to operations organizations.
This executive leader drives the execution engine for implementing and enhancing capabilities, process and system improvements; and, leads the center of excellence for functions that serve the entirety of the operations organization. These critical functions execute upon enterprise and operations strategic initiatives and provides resources and thought leadership to ensure quality, regulatory compliance, and access to data and reports to deliver business insight.
Minimum Requirements
- Bachelor's degree in Business, Healthcare Administration, Operations Management, Finance, or related field.
- 15+ years of progressive leadership experience in healthcare operations, TPA administration, payer operations, or solutions delivery.
- Demonstrated success leading large operational teams.
- Strong experience in process improvement, operational excellence, and performance management.
- Proven track record of delivering measurable financial, operational, and service improvements.
- Proven ability to influence executive-level decision making.
- Strong leadership qualities, including demonstrated ability to build strategic alignments and influence with internal constituents and external vendor partners
- Proven strong influencing, collaboration, and facilitation skills
- Proven ability to think strategically and act tactically
- 7+ years people leadership experience
Job description provided by HCSC.
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