LSAM, Prepress & Graphic Supplies

Location: Mississauga

Are you looking for a challenge? That's what we offer!

What we are looking for

The Central Region Lifecycle Sales Account Manager is responsible for achieving territory sales quota, ensuring customer satisfaction, building market awareness, identifying, and building new business. Also, this role must work cross-functionally within Heidelberg to ensure the success of the product line and customer satisfaction. Groups include our Account Management team, Sales Specialist team, product management group, marketing, parts, service, and operations teams.

Serving customers is the cornerstone of our business, and the Lifecycle Sales Account Manager is expected to deliver personalized, consistent, competent, and proactive sales support; the Lifecycle Sales Account Manager must always exhibit professionalism.

Location: Based out of Mississauga, Ontario and handling designated GTA and Ontario region sales. Working from home office, daily travel to local customers. Other travel as required.

The ideal candidate already has a work permit or citizenship in Canada and will have technical skills and experience in offset/digital print production, background in print related consumables sales, or print industry capital equipment sales, including digital equipment.

What you will do

This position is accountable for achieving the sales targets for its products through a combination of direct sales and working cooperatively with the Lifecycle and Digital Leadership team, Heidelberg’s Sales Account Managers, Consumable Customer Service Representative staff, Logistics, and other departmental staff. Using insight and consultative selling techniques to teach customers about their industry and offer unique perspectives on their business, which link back to Heidelberg solutions.

You will effectively manage mid-level customer management relationships and be expected to disrupt their thinking and build consensus within diverse stakeholders to deliver Heidelberg solutions.

Design and implement sales strategies to ensure the company meets its revenue objectives by growing new and existing accounts.

Job responsibilities include selling the full range of Lifecycle and Digital equipment products and solutions to new and existing customers within the assigned territory while also keeping customers up to date on the latest product offerings.

This position must demonstrate a strong understanding of print and finishing production processes (conventional, UV, and digital), print quality, color management, and workflow to advise customers about solutions.

Proficient in developing and presenting proposals, quotations, ROI and cost analysis to customers, presenting in demonstrations, and closing both transactional and contractual sales.

Job responsibilities also include providing technical product support and tactical pricing and sales support to customers and the Sales Account Manager.

Identify opportunities for Prepress, Digital, Press, Postpress and Parts & Service. Look for opportunities to leverage consumable bundle programs to help the purchase of Heidelberg equipment, technology solutions, or repair.

Maintain company CRM system reporting all customer activity, opportunities, accurate forecasting, and competitive install base. Meet minimum assigned call activity guidelines using all multichannel processes including but not limited to face-to-face, Phone, email, direct mail, and text.

Build relationships between the Canada sales team, product management team, marketing, operations, service department, business development and competitive analysis. Monitor customers after purchase, facilitate customer issue escalations, when necessary, with Heidelberg’s Application Support Team.

Actively promote Lifecycle and Digital Solutions in the assigned territory through social media, participating in industry events and supporting customer events and shows.

Education and Experience

• Minimum 5 years’ experience navigating operational organizations and driving sales targets.
• Post Secondary education is preferred.
• Print industry background is preferred.

Skills

• Effective written and verbal communication skills with the ability to interact with all levels inside and outside of the organization.
• Polished sales presentation techniques and proven sales techniques
• Intermediate personal computer skills including Word, Excel, Outlook, and CRM
• Strong analytical skills and proficiency with pricing and sales forecasting.
• Ability to analyze complex situations and arrive to sound conclusions that benefit both the customer and Heidelberg.
• Ability to travel daily, depending on customer site and needs.
• Compensation: This position is paid a base salary , plus commissions on sales of printing consumables. It is also eligible for our full Canadian Benefits plan.

Important Message

Heidelberg Canada is committed to providing equal opportunity and valuing diversity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, religion or belief, national or social or ethnic origin, citizenship status, sex, pregnancy, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status in accordance with the requirements of all applicable federal, state, and local laws.

Compliance

Must be authorized to work in the Canada without sponsorship.

Why work for HEIDELBERG?

HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.

Additional Locations: Ottawa