Culinary Safety and Training Specialist - Dollywood Theme Park - Full Time Seasonal

The Culinary Safety & Training Specialist is responsible for working with the Culinary Safety & Training Team on the training and education of all new and current culinary hosts and safety trainers. This includes but is not limited to General Safety Training and Culinary Safety Training in a classroom setting, computer-based learning, and on-the-job training. This will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company. Each Culinary Safety & Training Lead will focus primarily either on training or safety responsibilities, however there will be overlaps.

Summary of Essential Functions and Responsibilities

Instructs/Facilitates the annual training classes for general safety training, food safety training, and culinary department policies and procedures for all hosts, leaders, chefs, managers, and directors

Conducts training sessions and/or hold culinary safety trainers responsible for completing regular audits on all areas and completing applicable safety documents to include authorized operator forms, safety critical checklists, Safety Focus Points, Check 5, and monthly safety topic paperwork to ensure compliance

Manages the safety trainers in culinary locations, including holding regular safety trainer meetings, audits of the monthly safety program, and paperwork audits of all authorized operator signoffs for all culinary hosts

Supports the Safety & Training Team with special projects

Assists the Culinary Safety Coordinator in the oversight of the culinary safety program ensuring 100%

compliances and consistencies throughout the division

Coaches and develops culinary hosts and safety trainers

Provides verbal and written communication for necessary training classes

Completes and files retention records for all hosts

Provides office support as required, including taking messages, receiving visitors, filing records and assisting hosts as needed

Be an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests

Audits hosts for training purposes, including coaching and praising as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc

Takes immediate corrective action to prevent unsafe work conditions and practices, and coordinate with leadership on corrective action as necessary

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

Must be at least 18 years of age

High school diploma or equivalent required

Previous public speaking and presentation experience required

At least 1 year of training, adult learning, or education experience preferred

Bi (Spanish) or multi-lingual speaking, reading, and writing preferred

Must be able to pass ServSafe Manager Certification Program within 90 days of hire

Proven experience with common office software such as Google Drive, Microsoft Word, Powerpoint, Outlook, Excel, etc

Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Be a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies, and concern for both Guests and Hosts

Must have professional appearance with good personal hygiene

Must promote and support a “team” work environment by cooperating and helping co-workers

Embraces efforts and models behavior around Great Place Six (GP6); creates a Great Place to Work for Great People

Ensures a positive work environment for all hosts with high levels of engagement and job satisfaction

Ability to tolerate stress and maintain a calm atmosphere and composure in a hectic environment and under tight time constraints

Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks

Ability to adapt and lead change

Self-motivated and disciplined

Must maintain a professional appearance with good personal hygiene

Must be productive in a fast-paced environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Must have strong conflict resolution skills

Must be detail oriented and maintain a high level of accuracy

Must be enthusiastic and able to establish a climate in which others are motivated to succeed

Able to comprehend instructions and retain information

Able to perform duties consistently with creating a safe and secure environment for hosts and guests

Able to be flexible and handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Able to communicate effectively with Guests and Hosts using approved communication methods

Able to maintain a low stress level

Above average memory retention and recall

Physical and Cognitive Requirements

Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting

Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces

Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions

Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors

Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Able to meet the physical demands of the job

Able to sit, stand and walk; climb and descend indoor and outdoor stairs

Able to move, bend, stoop, kneel, reach, twist

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.