Senior Sales Development Training Analyst

Location: Pittsburgh PA, 15222, PAP, Penn Avenue Place

Company

Highmark Inc.

JOB SUMMARY

This job supports the achievement of sales financial and membership goals by diagnosing development opportunities and designing, developing, and delivering sales training solutions in support of the strategic direction of the Company and business objectives within the Sales Organization. The incumbent, in collaboration with the Sales leadership team and training team, ensures that the development of all training materials, programs and solutions have been effectively designed and delivered to impact sales strategy objectives.

The incumbent identifies any product and service barriers (both internally and externally) and communicates those to direct management and relevant matrix partner departments – all with the goal of improving consumer and partner experience.

ESSENTIAL RESPONSIBILITIES

• Plan, develop, and deliver a robust sales training curriculum to include: new hire training, account and lead management training, and sales effectiveness training.
• Effectively onboard all new employees within the Sales and Service organizations/departments to include sales tracking software training.
• Perform needs assessments and recommend opportunities for development, ensure planning tasks are executed on time, and facilitate the exchange of sales resources prior to training delivery.
• Collaborate with sales partners to ensure alignment of messaging and training rollout, communicate inconsistencies with direct management, and execute solutions that support overarching organizational sales strategy.
• Provide ongoing sales training support for strategic partnerships to more effectively advance sales goals through enhanced penetration and membership growth.
• Ensure packaging, education, and communication of business updates, policy changes, new product launches, and product changes have been implemented with the appropriate communication team.
• Other duties as assigned or requested.

EDUCATION

Required

Bachelor's Degree in education, communication, marketing, instructional design, or related field or relevant experience and/or education as determined by the company in lieu of bachelor’s degree

LICENSE/CERTIFICATION

Required

None

Preferred

None

EXPERIENCE

Required

5 years of experience with Training and Presentation Delivery and/or Sales to include:

Experience in Microsoft Office and other applicable office applications

Experience with Learning Management Systems (LMS)

Preferred

3 years of Insurance Industry experience

Experience with Articulate, Epic, Captivate or other eLearning development systems

SKILLS

Training design

Training delivery

Consultation

Assessment

Language Requirement (other than English)

None

Travel Requirement

0% - 25%

PHYSICAL, MENTAL DEMANDS, AND WORKING CONDITIONS

Position Type

Hybrid - Pittsburgh, PA, Buffalo NY, Parkersburg WV, or Camp Hill PA

Teaches / trains others regularly

Constantly

Travel regularly from the office to various work sites or from site-to-site

Frequently

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Additional Locations: Parkersburg WV, Parkersburg Headquarters, Camp Hill PA, 17011, Center Street Building 1A, Buffalo NY, 1 Seneca St Ste 3400